Information: Product, Ordering, Delivery and Returns

Customer service help information
Product Informtion

Information: Product, Ordering, Delivery and Returns

Pricing and Invoicing

Our pricing policy

  • Each product will have a minimum of one price band relating to the quantities in which the product is issued
  • Band one will be the price for an item purchased in multiples of its single unit of issue
  • Band two and above will be the price for an item purchased in multiples of its outer pack quantity.
Commitment discounts

These are further reductions offered for certain product ranges within our catalogue. All ranges offering commitment discounts have been highlighted throughout our catalogue with a Price reduction flag.

For further details on specific discount offerings, please refer to our catalogue or speak to your account manager.

VAT

NHS Supply Chain’s catalogue prices are inclusive of standard rate VAT where applicable. This means that the price shown in the catalogue is the price that you pay.

Invoicing

All goods delivered by NHS Supply Chain are invoiced to you weekly. Additionally, we will send a customised, electronic file transfer of all transaction data direct to your own financial ledgers, enabling you to undertake your own budgetary monitoring and control.

e-Billing

Our full e-Billing service allows you not only to receive your invoices electronically but also has additional benefits including:

  • Information that can be downloaded into your existing Microsoft Excel package in a user friendly format
  • A clearly presented ‘transaction file’ being sent directly to your trust's own system at the end of each week
  • By paying NHS Supply Chain electronically, you not only reduce your own internal transaction costs, but you also eliminate invoice duplication.

Did you know?

The Customer Satisfaction Survey is conducted annually so we can find out where we do well and how we can improve our service.

Your feedback is very important to us and you can see how we act on it on the You Said, We Did page .

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