Business Update: Organisational Redesign
Tuesday 14 February 2012
In Autumn 2011, the senior management of NHS Supply Chain undertook a thorough review of our organisational design to assess its fitness for purpose against the evolving NHS agenda.
Significant feedback from both customers and suppliers was used to drive this review. We recognised the need to be easier to do business with and to reduce our costs in order to continue to deliver value to the NHS.
As a result of this process, we are now undertaking some changes to our structure which we believe will better meet the needs of our customers, suppliers and wider stakeholders The objectives of our re-design can be summarised as follows:
- Simplify our customer engagement
- Deliver best in class procurement
- Enhance operational capability
- Simplify internal organization and processes
- Reduce the cost of business overheads
- Provide increased flexibility at a local, regional and national level
The first impact of this re-design has been the move from our previous Business Unit structure (Patient Care, Theatres and Diagnostics) to a new model focussed around Customer Engagement, Procurement and Business Solutions. This evolution has been reflected in changes to our Executive Team.
The customer engagement structure will be led by Melanie Hall, previously Managing Director, Patient Care. In her new role, Melanie will be responsible for all customer engagement activities with a core focus on being easier to do business with for customers and enabling/accelerating savings delivery within NHS trusts. Her accountabilities will include customer account management and partnerships, service development, marketing & e-commerce development and our wider Stakeholder relationships.
Melanie joined the DHL NHS Supply Chain Board in October 2006 as Marketing and Sales Director, having formerly been Customer and Service Development Director with the NHS Logistics Authority. Prior to joining the NHS in 2000, Melanie had over 10 years’ experience working for multinational private sector manufacturing companies, including Bernstein Group Plc and Pilkington Glass Limited. Her experience includes a variety of roles such as strategic planning, sales and marketing, customer service, and business/service development, always with the customer and innovation at the heart of her activity.
The procurement function will be led by Joanna Timmerman, previously Managing Director, Theatres. In her new role, Joanna will be responsible for all procurement process and contracting activities, with a core focus on creating best in class procurement, driving savings for our customers and being easier to do business with for our suppliers. Her accountabilities will include delivering the procurement work plan across our clinical and consumables categories, procurement and tendering/contracting strategy and delivery and innovation.
Joanna has worked for NHS Supply Chain since 2008, having previously worked as an independent management consultant for two years within the NHS. Prior to this, Joanna worked for Tesco in the UK, Eastern Europe and Asia implementing their trading model in their new core and developing markets. She has over 20 years experience in strategy development and implementation in customer service, sales, procurement and supply chain in both private and public sector.
A business solutions unit is being established and will be led by Andy Brown, previously Managing Director, Diagnostics. Andy will continue to be responsible for our Capital Solutions service, and will also take on new responsibility for corporate strategy and our solutions development process, with a core focus on further developing our capital solutions offer and increasing our focus and agility on solutions development. His accountabilities will include sales and procurement for our capital business, leading the corporate strategy programme development and delivery, and sponsoring all new solution innovation within NHS Supply Chain.
Andy has worked for NHS Supply Chain since 2007, having previously worked as an independent management consultant for 4 years. Prior to this, Andy worked for Cap Gemini Ernst & Young as a consultant. He has also held director positions in both private and public sectors and was Operations Director for NHS Supplies between 1994 and 2000. He has over 20 years experience in procurement supply chain.
We are sure you will join us in welcoming these individuals to their new roles.
We will keep you informed of further changes to structures and teams as they are implemented.