Customer Services

Information, help, support and guidance

Applying for extra DoH code access

Billing User Guide

Customer Guide – how to get the best from our services

Discount Management System Guide

eDC PDA common issues and fixes

eDC User Guide

Guide to NHS Supply Chain Product Supply Routes and Lead Times

Home Delivery User Guide

Online Catalogue and Ordering User Guide

Out of Hours, Urgent and Emergency Deliveries

Trust Savings Reports User Guide

VAT Reclaim Report

Urgent Service Updates

02/01 15:27BT have resolved the network telephone issue affecting our Home Delivery Customer Service team and the normal 0800 telephone services have now resumed.

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