Contacts

Contact Us

Customer Contacts:

For NHS trust customers only, see our Useful Links  section for NHS Supply Chain Customer Relationship Manager contacts.

General EPRR Enquiries:

For general queries relating to EPRR (Emergency Preparedness, Resilience and Response), please contact the NHS England EPRR team by email – england.eprr@nhs.net

Supplier Contacts:

For all existing or potential new supplier enquiries please contact
suppliers@supplychain.nhs.uk

Please do not use Customer Relationship Manager or Customer Services contacts for supplier enquiries.

Customer Services (for BAU enquiries)

For operational Business As Usual (BAU) queries only – for example delivery queries, suspended items and discrepancies only, please contact our Customer Service Teams.

National Vaccine Service Desk

There is now a National Vaccine Service Desk. This is:

  • Available from 7am to 7pm daily, including Bank Holidays.
  • A central point of contact for delivery queries, discrepancies, and damaged products.

Contact the National Vaccine Service Desk on 0800 678 1650 or CS@nhsvaccinesupport.com