Contact Us

Customer Contacts:

For NHS trust customers only, see our Useful Links  section for NHS Supply Chain Customer Relationship Manager contacts.

General EPRR Enquiries:

For general queries relating to EPRR (Emergency Preparedness, Resilience and Response), please contact the NHS England EPRR team by email –

Supplier Contacts:

For all existing or potential new supplier enquiries please contact

Please do not use Customer Relationship Manager or Customer Services contacts for supplier enquiries.

Customer Services (for BAU enquiries)

For operational Business As Usual (BAU) queries only – for example delivery queries, suspended items and discrepancies only, please contact our Customer Service Teams.

National Vaccine Service Desk

There is now a National Vaccine Service Desk. This is:

  • Available from 7am to 7pm daily, including Bank Holidays.
  • A central point of contact for delivery queries, discrepancies, and damaged products.

Contact the National Vaccine Service Desk on 0800 678 1650 or