Suspension of Various Office Products (ICN 1121)

Important Customer Notice Update

Ref: 2020/1121 ICN Number: 1121
  • The suppliers Banner, Complete IT, Linear and Lyreco have informed us of ongoing supply issues across various Office products.
  • There are now currently 329 product codes affected though this frequently changes as we continue to work with the suppliers to find sustainable supply solutions.
  • The supply issue is due to various reasons stemming from the COVID-19 impact. Certain products have seen increased demand significantly higher than forecasted, resulting in products struggling to return to previous supply levels due to manufacturing shutdowns.
  • The affected product codes are currently unavailable to order with the suspension date shown by line in the product listing.
  • Potential indirect alternative products are available to order through our online catalogue.
  • See our Downloads ▼ section to view the updated product listing below for further information on the affected product codes.
  • The Supply Issue ICN is anticipated to be ongoing for several months, with some improvement week on week.
  • Customers are advised to check the alternative shown is suitable for them. If not, please contact your Customer Relationship Manager.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Change:

  • The supplier Banner has informed us of an ongoing supply issue across various office products.
  • There are currently 170 product codes affected though this frequently changes as we continue to work with the supplier to find sustainable supply solutions.
  • The supply issue is due to various reasons stemming from the COVID-19 impact. Certain products have seen increased demand significantly higher than forecasted, resulting in products struggling to return to previous supply levels due to manufacturing shutdowns.

Impact:

  • The affected product codes are currently unavailable to order with the suspension date shown by line in the product listing.
  • Potential indirect alternative products are available to order through our online catalogue.
  • See our Downloads ▼ section to view the product listing for further information on the affected product codes.
  • The Supply Issue ICN is anticipated to be ongoing for several months, with some improvement week on week.

Next Steps:

  • Customers are advised to check the alternative shown is suitable for them. If not, please contact the Tower at office.solutions@supplychain.nhs.uk.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Downloads ▼

  • 1121 Suspension of Products Product Listing with Alternatives

    An Excel file detailing the affected product codes for ICN 1121.

    Please to view this content.