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Supply Issues Benecare Medical Immobilisation, Orthoses Podiatry and Associated Products (ICN 1336)

Important Customer Notice Update

Ref: 2021/1336 ICN Number: 1336
  • The majority of the previously affected product codes are now available to order.
  • Only one of the previously affected product codes remains unavailable to order:
    • EAA048 – Plaster of Paris Bandage.
  • The supply issue is now anticipated to be resolved by 30 November 2022.
  • Please see our Downloads section to refer to the product listing for further information on the affected product codes.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.
  • The supply issue is anticipated to be resolved by July 2022.
  • The majority of the previously affected product codes are now available to order.
  • Two product codes remain affected and are still unavailable:
    ERF001 – Temporary Shoe Original Post Op Medical Shoe Pediatric Black.
    EAF272 – Flexible Casting Tape 5cm x 3.6m pink.
  • Potential indirect alternative products are available to order through our online catalogue.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The supply issue is anticipated to be resolved by 24 February 2022.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

  • The supplier Benecare Medical has informed us that the temporary supply issue with a number of its products is still ongoing.
  • The affected product codes are currently unavailable to order.
  • Potential indirect alternative products are available to order through our online catalogue.
  • Please See our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The supply issue is anticipated to be resolved by January 2022.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Change:

  • The supplier Benecare Medical has informed us of a temporary supply issue with a number of its products.
  • There are 210 product codes affected.
  • This temporary supply issue is due to shipping delays.

Impact:          

  • The affected product codes are currently unavailable to order.
  • Potential indirect alternative products are available to order through our online catalogue and have been identified by the Clinical Nurse Advisor.
  • See our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The supply issue is anticipated to be resolved by 23 December 2021.
  • A further update will be provided once we have more information.

 Next Steps:              

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

 

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1336 Benecare Medical Product Listing with Alternatives 16 November 2022

    An Excel file showing the product listing with alternatives for ICN 1336.
    Login to view the downloads