Supply Issues Audiology Ear Tip Products Multiple Products (ICN 1431)

Important Customer Notice Update

Ref: 2021/1431 ICN Number: 1431
  • The following codes are now available to order GHD5910, GHD5911, GHD5912, GHD5913, GHD5914 and GHD5915.
  • Potential indirect product codes are available to order for some of the product codes.
  • Please note, that these alternatives are also only available whilst stocks last.
  • Please refer to the product listing for further information on the affected product codes.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • Unfortunately, the anticipated resolution date is currently unknown, however, we will continue to update the ICN once we have further information.
  • A further three product codes are now affected by the supply issue and are unavailable to order:
    GHF653 – Newborn Screening Equipment Impedance Ear Tips 1.0mm 19.0mm 1096 ET 3-6 mm Green Tree Tip
    GHF654 – Newborn Screening Equipment Impedance Ear Tips 1.0mm 19.0mm 1077 ET 6mm yellow
    GHF1108 – Newborn Screening Equipment Mushroom Tips 1.0mm 19.0mm AKR Assortment Box various sizes.
  • An additional 26 product codes have also been affected by this issue and as a result are being delisted from our catalogue.
  • Potential indirect product codes are available to order for some of the product codes.
  • Please note, that these potential alternatives are also only available whilst stocks last.
  • Please see our Downloads section to to refer to the product listing for further information on the affected product codes.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • Unfortunately, the anticipated resolution date is currently unknown, however, we will update the ICN once we have further information.
  • Further suppliers have informed us of a temporary supply issue with Ear Tips products and accessories.
  • There are now a total of 76 product codes affected.
  • Potential indirect product codes are available to order for some of the product codes.
  • Please note, that these alternatives are also only available whilst stocks last.
  • Please see our Downloads section to refer to the product listing for further information on the affected product codes.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • Unfortunately, the anticipated resolution date is currently unknown, however we will update the ICN once we have further information.
  • All 3M manufactured Foam EAR Link Ear Tip products and accessories are still subject to temporary supply issue.
  • All the affected product codes are still available whilst stocks last.
  • A further two potential alternative product codes have been added to the ICN.
  • For GHB8178 the alternative is GHF156.
  • For GHB8184 the alternative is GHF1022.
  • Please note, that these alternatives are also only available whilst stocks last.
  • Please see our Downloads section to to refer to the product listing for further information on the affected product codes.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • The five impacted suppliers are looking at alternative manufacturers to resume supply.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Change:

  • All 3M manufactured Foam EAR Link Ear Tip products and accessories are subject to a temporary supply issue.
  • There are 27 product codes from 5 suppliers affected.
  • The supply issue is due to a global shortage in supply.

Impact:

  • The affected product codes are available while stocks last.
  • Some potential indirect alternative products are available to order through our online catalogue.
  • See our Downloads section to review the product listing below for further information on the affected product codes.

Next Steps:

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • The five impacted suppliers are looking at alternative manufactures to resume supply.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1431 Foam EAR Link Tip Product Listing with Alternatives

    An Excel file detailing the affected product codes for ICN 1431.
    Login to view the downloads
  • 1431 Audiology Ear Tip Delisted Products with Alternatives

    An Excel file detailing the delisted product codes for ICN 1431.
    Login to view the downloads