Kimberly Clark Professional Hand Towel Roll 1ply MRT456 (ICN 1110)

Important Customer Notice Update

Ref: 2020/1110 ICN Number: 1110
  • NHS Supply Chain are now in the period of transition from product code MRT382 to MRT456.
  • MRT456 is now available to order from our online catalogue.
  • Production of MRT382 is expected to cease by the end of December 2020.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.


  • The supplier Kimberly Clark Professional has informed us of a delay in manufacture for their new NPC code MRT456 (Hand Towel Roll 1ply), due to the COVID-19 pandemic.
  • MRT456 will not appear in the online catalogue until this delay is resolved.
  • This ICN is to inform customers of a delay in manufacture for the newly awarded Kimberly Clark Professional code MRT456 (MPC 6622) hand towel roll 1ply.
  • MRT456 was to supersede Kimberly Clark Professional’s MRT382 Hand Towel Roll 1ply, which customers were previously advised, during the contract launch period, would be delisted on the new Paper Hygiene framework agreement launched on 26 May 2020. However, following ongoing discussions with Kimberly Clark Professional, it has been confirmed that 100% transition to MRT456 is scheduled for completion by January 2021.
  • Customers are advised to continue purchasing product code MRT382 and will be updated on the progress and the next steps in due course.


  • MRT456 is currently unavailable to order.
  • Kimberly Clark Professional’s existing alternative product is available to order through our online catalogue:
    MRT382 – Towel hand paper roll 1ply Scott control roll white 6 x 250m. This product has
    continued to be made available to customers since contract launch.
  • See our Downloads ▼ section to view the product listing for further information on the affected product code.
  • We will communicate an update on this ICN in October 2020, to confirm when MRT456 will be made available to order, along with the consequent delist timescales for MRT382.

Next Steps:

  • Customers are advised to continue to purchase product code MRT382.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.