Supply Issues MARS CONFECTIONARY (DIV OF MARS UK) Confectionary Multiple Products (ICN 1433)

Important Customer Notice Update

Ref: 2021/1433 ICN Number: 1433
  • The supplier MARS CONFECTIONARY (DIV OF MARS UK) has informed us that the supply issue with its confectionary products. Is still ongoing.
  • Potential indirect alternative products are available to order through our online catalogue.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.
  • The supply issue is anticipated to be resolved by 14 February 2022.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Food Account Manager or Customer Services Advisor.

Change:

  • The supplier MARS CONFECTIONARY (DIV OF MARS UK) has informed us of a temporary supply issue with its confectionary products.
  • There are eight product codes affected.
  • This temporary supply issue is due to ongoing industry-wide driver shortages. The supplier has experienced a significant capacity issue with hauliers, which has specifically impacted service.
  • The resulting disruption has meant the supplier has paused service to the depot.

Impact:   

  • The affected product codes are currently unavailable to order.
  • Potential indirect alternative products are available to order through our online catalogue.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.
  • The supply issue is anticipated to be resolved by 4 January 2022.

Next Steps:    

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Food Account Manager or Customer Services Advisor.

If you are uncertain about the suitability/safety of alternative products for your organisation / patient, please consult your own trust food service dietitian before use.

Downloads ▼

  • 1433 Mars Confectionary Product Listing with Alternatives

    An Excel file detailing the affected product codes for ICN 1433.

    Please to view this content.