Supply Issues Performance Health Crutches, Walking Frames, Walking Sticks and Rollators (ICN 1331)

Important Customer Notice Update

Ref: 2021/1331 ICN Number: 1331
  • 20 of the previously affected product codes are now available to order through our online catalogue.
  • An additional 28 product codes are now affected and are unavailable to order.
  • In total there are 56 product codes affected.
  • Potential indirect alternatives have been identified for the majority of the affected product codes.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The supply issue is anticipated to be resolved by the end of May 2022, but this is subject to change. Updates will be provided.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

  • An additional four product codes are now affected and are unavailable to order.
  • The four product codes are:
    GTF576 – Rollator 4 Wheel Aluminium Adjustable Height 825mm – 945mm Width 620mm Padded Seat Loop Lock Brakes Max user weight 26 stone Ruby Red
    GKZ128 – Personal Care Aid Long Handled Sponge Bendable 380mm
    EAZ370 – Massage Roller Foam roller black EPP foam 15x90cm
    FYB1092 – Resistance Bands RESISTIVE EXERCISE BAND THERABAND LATEX FREE GREEN 45.5M.
  • In total there are 48 product codes affected by this supply issue.
  • Potential indirect alternatives have been identified for the majority of the affected product codes.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The supply issue is anticipated to be resolved by 1 April 2022, but this is subject to change. Updates will be provided.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.
  • Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.
  • An additional 37 product codes are now affected by shipping delays and are unavailable to order.
  • 18 of the previously affected product codes have been removed from the ICN and are now available to order.
  • There is now a total of 44 product codes affected.
  • Potential indirect alternatives have been identified for the majority of the affected product codes.
  • Please Downloads section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The supply issue is now anticipated to be resolved by 1 April 2022, but this is subject to change. Updates will be provided.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.
  • Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.
  • An additional six product codes are now affected by shipping delays and are unavailable to order.
  • Potential indirect alternatives have been identified for these six product codes.
  • There is now a total of 25 product codes affected.
  • Please see our Downloads section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.
  • Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.
  • 15 of the previously affected product codes are now back in stock and available to order.
  • An additional 14 product codes are now affected by shipping delays and are unavailable to order. The product listing has been updated.
  • There is a total of 19 product codes that are now affected.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • Please note, that GJG000 (Cutlery Bendable Cutlery Set of 3) unfortunately doesn’t have a suitable alternative product code to offer.
  • The temporary supply issue is now anticipated to be resolved by end November 2021, but this is subject to change. Updates will be provided.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.
  • Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products
  • The supplier, Performance Health, has informed us that the temporary supply issue with several products that are listed on the Daily Living Aids including Walking Aids and the Physiotherapy and Occupational Therapy frameworks is still ongoing.
  • 16 of the previously affected product codes are now back in stock and available to order.
  • 20 product codes remain affected by the issue.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The temporary supply issue is now anticipated to be resolved by the end of October 2021.
  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

 

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Change:

  • The supplier, Performance Health, has informed us of a temporary supply issue with several products that are listed on the Daily Living Aids including Walking Aids  and the Physiotherapy and Occupational Therapy  frameworks.
  • There are 13 product codes affected on the Daily Living Aids including Walking Aids framework and 23 product codes affected on the Physiotherapy and Occupational Therapy  framework.
  • Please note that one of the affected product codes has been delisted from our catalogue:
    EAZ361 – Hot and Cold Packs Electrode self adhesive metron 5 x 9cm.
  • This temporary supply issue is due to shipping delays.

Impact:

  • The affected products will be temporarily suspended with immediate effect.
  • Potential indirect alternative products are available to order through our online catalogue.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes and the potential alternatives.
  • The temporary supply issue is anticipated to be resolved by end September 2021, but this is subject to change and a further update will be provided once we have more  information.

 Next Steps:

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1331 Performance Health Product Listing with Alternatives

    An Excel file detailing the affected product codes for ICN 1331.
    Login to view the downloads