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Product Update Cardinal Health Order Processing Freeze New Management System (ICN 2288)

Important Customer Notice Product Update

Ref: 2023/2288 ICN Number: 2288


  • The supplier Cardinal Health has informed us of a planned upgrade of their management system. This new system will improve the delivery service to all customers.
  • To facilitate the launch of the new platform, Cardinal Health will have a short freeze period on order processing in the month of 27 October 2023 until 3 November 2023.


  • If possible, please place orders prior to the below cut off dates.
  • Please note only Blue Diamond and eDirect orders will be affected during this period and will have an extended lead time.
  • All stocked items will still be available as normal.
  • The deadline for order submissions should be made in the weeks prior to the 27 October 2023.
Order Type Freeze Period Start Date (Cut off Date) Processing resume

Large Orders


27 October 2023 6 November 2023



9 October 2023 6 November 2023

Service and Repair


27 October 2023 6 November 2023
  • Orders received during the freeze period, including orders made by Electronic Data interfaces, will be held for processing until 6 November 2023.
  • Please note, any past open orders that have not been shipped by the 27 October 2023 will be transferred to Cardinal Health’s new system.
  • NHS Supply Chain is working closely with Cardinal Health to minimise any disruption to the supply of products.

Next Steps:

  • We will update the ICN when we have further information.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Downloads ▼

  • 2288 Cardinal Health Customer Letter 3 October 2023

    A PDF showing the customer letter for ICN 2288.