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Product Update Johnson & Johnson Special Delivery Schedule (ICN 2184)

Important Customer Notice Product Update

Ref: 2023/2184 ICN Number: 2184


  • The supplier Johnson and Johnson has informed us that due to a planned software update for their customer services team orders for all MedTech Product Categories will be temporarily subject to a special delivery schedule.
  • Customers have been reminded to ensure they have ordered ahead for requirements of eDirect products during this period for all surgical procedures that are scheduled to take place between Monday 3 July and Friday 7 July 2023.
  • NHS Supply Chain is increasing the holding of stocked lines to cover this period, please therefore continue to order stocked lines as normal.


  • Orders that are placed between Thursday 29 June and Tuesday 4 July 2023 may be subject to a delayed delivery
  • Individual delivery delays are planned to be resolved in full by Monday 10 July 2023.

Next Steps:

  • For stocked products please order quantities as normal, customers should not increase volumes as this could affect availability.
  • For eDirect orders customers should have ensured they have placed any orders in advance of Thursday 29 June 2023.
  • Trauma related emergency requirements can be serviced directly by Johnson & Johnson during this period, customers should contact Johnson & Johnson’s sales or customer service teams.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.