Roche Diagnostics Consumables Disruption (ICN 1130)

Important Customer Notice Resolved

Ref: 2020/1130 ICN Number: 1130
  • The supplier Roche Diagnostics has informed us that the disruption with all Roche Diagnostics products has now been resolved.
  • All of the previous affected product codes are now available to order without the extended lead time.


  • The supplier Roche Diagnostics has informed us of a disruption to order with all Roche Diagnostics products.
  • There are 304 product codes affected.
  • The supply issue is due to the supplier moving from their old warehouse to a new automated warehouse. During the transition they encountered unforeseen issues and a very significant drop in processing capacity.
  • Customers are asked to place orders as normal. Should you have specific concerns you should first raise this with your Roche Diagnostics Account Manager.
  • Please See our Downloads ▼ section to view the Customer Letter issued by Roche Diagnostics for further information.


  • The affected products are still available to order, however lead times may double or be further extended.
  • NHS Supply Chain will keep customers informed when we receive further updates from Roche diagnostics.
  • The disruption is to be expected for 2 to 3 weeks.
  • Please refer to the product listing in our our Downloads ▼ section, for further information on the affected product codes.
  • Please note that the majority of these products are regional and are not available to all customers or visible in the online catalogue.

Next Steps:

  • Please See our Useful Links section to view the MHRA Central Alerting System (CAS) alert that was published 7 October 2020 for further information.
  • If needed to escalate for urgent assistance, please can direct requests be sent to marked ‘Roche Supply’ and they can be dealt with promptly.

Downloads ▼

  • 1130 Roche Diagnostics Customer Letter

    A PDF of the Customer Letter for ICN 1130.
  • 1130 Roche Diagnostics Product Listing

    An Excel file detailing the affected product codes for ICN 1130.