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Supply Issues A. Algeo Ltd Functional Insoles ERU439, ERU440 and ERU441 (ICN 2338)

Important Customer Notice Supply Issues

Ref: 2023/2338 ICN Number: 2338


  • The supplier A. Algeo Ltd has informed us of a supply issue with its Functional Insole products.
  • The three product codes affected are:
    • ERU439 – Functional Insole Diabetic size B UK 5-8
    • ERU440 – Functional Insole Diabetic size C UK 8-9
    • ERU441 – Functional Insole Diabetic size D UK 10-12.
  • The supply issue is due to supplier manufacturing issues.


  • The affected codes are currently suspended and unavailable to order.
  • Potential indirect alternative products are available to order through our online catalogue:
    • ERU434 – Functional Insole Diabetic size B 36 38 5 6.5
    • ERU435 – Functional Insole Diabetic size C 39 42 7 8.5
    • ERU436 – Functional Insole Diabetic size D 43 45 9 10.5.
  • However, some of these products may also be subject to intermittent supply.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
  • The supply issue is anticipated to be resolved by 14 December 2023.

Next Steps:              

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • The continuing supply issue is being monitored in conjunction with the supplier and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 2338 A. Algeo Product Listing with Alternatives 8 November 2023

    An Excel file showing the product listing with alternatives for ICN 2338.
    Login to view the downloads