Supply Issues Jacobs Douwe Egberts Professional GB Ltd Coffee Products ACD606, ACD607, ACD600 and ACD599 (ICN 2958)

• The supply issue with Coffee products from Jacobs Douwe Egberts Professional GB Ltd is continuing.
• Two further products are now affected:
  • ACD599 and ACD600.
• Three products are now suspended and unavailable to order:
  • ACD606, ACD607 and ACD599.
• ACD600 is available whilst our current stocks last, once the stock is depleted the product code will be unavailable to order.
• Four product codes are now affected in total.
• A potential indirect alternative product is available to order through our online catalogue for the some of the affected products. However, these products may also become subject to intermittent supply with the increase in demand.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternative.
• We will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 8 July 2025.

Change:

• The supplier Jacobs Douwe Egberts Professional GB Ltd has informed us of a supply issue with their Coffee products.
• Two products codes are affected:
  • ACD606 – Coffee Pure Gold Freeze Dried Sticks x500
  • ACD607 – Decaf coffee Continental Gold Freeze Dried Sticks x500.
• The supply issue is due to supplier manufacturing issues.

Impact:

• ACD606 and ACD607 are available to order, once the remaining stock has depleted the products will be suspended and unavailable to order.
• Potential indirect alternative products are available to order through the Multi Temperature Food Solutions (MTFS) framework.
• See our Useful Links section to view the framework.
• Please liaise with your Client Account Manager to order alternatives through the MTFS framework to mitigate impact.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes.
• The supply issue is anticipated to be resolved by 20 June 2025.

Next Steps:              

• Please consider the cost when looking at alternatives
• The continuing supply issue is being monitored in conjunction with the supplier and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.