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Supply Issues Medela UK Ltd Infant Feeding Accessories Multiple Products (ICN 1844)

Important Customer Notice Update

Ref: 2022/1844 ICN Number: 1844
  • The supplier Medela UK Ltd has informed us that the supply issue with some of its key Infant Feeding Accessories products is still ongoing.
  • A further three product codes are now affected:
    • FKQ116 – Milk Collection Systems One-day Symphony Set Ready-to-use with PersonalFit Breastshield l 27mm
    • FFK043 – Nipple Shields Contact Nipple Shield Medium in Bulk of 50pcs
    • FAX032 – Nipple Shields PersonalFit PLUS Size M.
  • There are now 21 product codes affected.
  • Potential indirect alternative products for 13 product codes are available to order through our online catalogue.
  • Please be aware that some of the alternatives listed on our online catalogue are also affected products: FKQ115, FKQ114, FAX031, FAX034.
  • See our Downloads section to access the product listing for further information on the affected product codes and potential alternatives.
  • As a short-term interim measure, customers can purchase directly from Medela and receive partial supply but only if they have stock available.
  • NHS Supply Chain are working collaboratively with Medela to achieve a swift resolution.
  • We will continue to support customers and update this ICN as information becomes available.

Change:

  • The supplier Medela UK Ltd is currently experiencing intermittent supply with some of its key Infant Feeding Accessories products.
  • There are 18 product codes affected.
  • The supply issue was originally caused by raw material shortages and a system upgrade.
  • Medela has taken the decision to suspend certain lines for a short period of time. Please be assured the supplier is working hard to resume normal service and thanks you for your understanding.

Impact:

  • The affected product codes are currently suspended and unavailable to order.
  • Potential indirect alternative products are available to order through our online catalogue for the majority of the affected products.
  • Please be aware that some of the alternatives listed on our online catalogue are affected products:
    • FKQ115, FKQ114, FAX031, FAX034.
  • See our Downloads section to access the product listing for further information on the affected product codes and potential alternatives.
  • Whilst the issues are largely resolved, there is now a backlog of orders to clear and the supplier has increased shipment capacity to do this.
  • The supplier hopes to resume normal service as soon as possible, however the supply issue is anticipated to be ongoing for a period of up to three months.
  • We will update the ICN when we have further information.

Next Steps:

  • Customers are advised to log into our website to review the potential indirect alternative products, taking into account their compatibility.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1844 Medela Product Listing with Alternatives 1 December 2022

    An Excel file showing the product listing with alternatives for ICN 1844.
    Login to view the downloads