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Supply Issues Multiple Suppliers Natural Spring Water Multiple Products (ICN 1747)

Important Customer Notice Resolved

Ref: 2022/1747 ICN Number: 1747
  • The suppliers have informed us that the supply issue with Natural Spring Water Products has been resolved.
  • Natural Spring Water Products are now available to order through our online catalogue.


  • Multiple suppliers have informed us of a supply issue with their Natural Spring Water Products.
  • There are eight product codes affected.
  • The supply issue is due to a breakdown in Radnor Hill’s machinery, who are the main water supplier of Cold Beverages. This has had a knock-on effect with other water suppliers, Harrogate Spring Water Ltd and Juiceworks.


  • Five products are currently unavailable:
    • ACZ081 – Natural Spring Water
    • ACZ102 – Natural Spring Water
    • ACZ112 – Natural Spring Water
    • ACZ116 – Natural Spring Water
    • AAN185 – Natural Spring Water.
  • Product AAR252 – Natural Water is in intermittent supply.
  • Alternative products are available via the MTD and MTFS framework. Please contact your local Foodbuy Account Manager for the further details.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.
  • The supply issue is anticipated to be resolved by end of August 2022.

Next Steps:

  • Customers are advised to only order what they need of the lines during this disruption.
  • If you have any further questions, please contact your local NHS Supply Chain Food Account Manager or Customer Services Advisor.

Downloads ▼

  • 1747 All Water Suppliers Product Listing 21 July 2022

    An Excel file showing the product listing for ICN 1747.
    Login to view the downloads