Supply Issues Sunrise Medical Crutches, Walking Sticks, Walking Frames and Ferrules (ICN 1504)

Important Customer Notice Resolved

Ref: 2022/1504 ICN Number: 1504
  • The supplier Sunrise Medical Ltd has informed us that the supply issue with its crutches, walking sticks and walking frames has now been resolved.
  • GTB009 is now available to order through our online catalogue.
  • The supplier Sunrise Medical Limited has informed us that 70 of the 71 products that were affected by the supply issue are now available to order.
  • One product code remains affected and is unavailable to order:
  • GTB009 – Crutch Axilla Large crutch length 1320-1520mm max user weight 127kg (20st).
  • Please note there is currently no alternative available for this product code.
  • The supply issue is anticipated to be resolved by 30 June 2022.
  • Please refer to the product listing below for further information on the affected product code.
  • The supplier Sunrise Medical Limited has informed us that 68 of the 71 products that were affected by the supply issues are now available to order.
  • Three product codes remain affected and are unavailable to order:
    GTB009 – Crutch Axilla  Large crutch length 1320-1520mm max user weight 127kg (20st)
    GTF006 – Walking Frame Wheeled Narrow Medium 780-855mm length 520mm width 560mm depth 855mm weight 2.0kg. max user weight 160kg (25st)
    GVB082 – Crutch double adjustable extra long cuff to grip 203-280mm grip to ground 850-1105mm handle PVC ferrule Z22 max user weight 159kg 25st.
  • The supply issue is anticipated to be resolved by 21 March 2022.
  • Potential indirect alternative products are available to order for two of the affected product codes.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.

Change:

  • The supplier Sunrise Medical has informed us of a supply issue with its Crutches, Walking Sticks, Walking Frames and Ferrules.
  • There are 71 product codes affected.

Impact:    

  • The affected product codes are currently unavailable to order.
  • Potential indirect alternative products are available to order for the majority of the affected product codes.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.
  • The supply issue is anticipated to be resolved by the end of February 2022.

Next Steps:   

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1504 Sunrise Medical Product Listing

    An Excel file detailing the affected product code for ICN 1504.
    Login to view the downloads