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Care Pathway Specialist – London & East

Job Posted: 22 November 2023
Job Updated: 14 February 2024

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Job Title: Care Pathway Specialist – London and East of England

Function:  Customer Engagement

Location: Field Based

Type: Permanent

Grade: 18
Job Ref: 669

Salary: £59,925 rising in increments to £70,500 in year 3

Closing Date: Friday 1 March 2024


NHS Supply Chain are recruiting for a Care Pathway Specialist – London and East of England


Purpose of the role


Partnering expertly with clinical and non-clinical stakeholders in 11 Integrated Care Systems (Systems) across the South of England, you will be leading the delivery of best practice clinical change programmes to improve outcomes in population health, enhance productivity and deliver value for money. Deploying a consultative and data-led approach to establish unmet clinical need across care pathways, you will focus on product category areas (excluding SSDP) initially, using latest clinical guidance, best practice and recommendations (MedTech Directorate, AHSNs, NICE, GIRFT, MHRA, Royal Colleges et al) to support the clinical case for change. Collaborating with customer stakeholders across the NHS, Clinical Nurse Advisor Team, Hospital Care, Out of Hospital Care and CMSP colleagues within NHS Supply Chain, you will support Systems to adopt innovation and clinical best practice that transform care pathway outcomes for patients. And in doing so enable NHS Supply Chain to achieve its’ ambition to unlock £1Bn of savings by 2030.




Communicate function’s strategy to customers and its relationship to the NHS Supply Chain’s mission, vision and values and the aims and objectives of the NHS.

Working strategically, you will partner with Systems on care pathways where unmet clinical needs have been established to support the delivery of enhanced patient care outcomes which unlock efficiency gains for the local health economy.

Working consultatively, you will co-produce care pathway solutions, involving products and services available via the national model, co-ordinating resources to influence a positive change in clinical practice with measurable outcomes and efficiency gains for Systems.

Working collaboratively alongside senior functional & directorate stakeholders, establishing key relationships at local and national level to identify and engage Systems with specific care pathway clinical needs.

Develop and implement a relationship management plan for strategic, complex and potential Systems. Coordinate the engagement of own organisation with the customer organisation to ensure effective two-way flow of information and resolution of issues.

Shape, influence and lead the development of the Care Pathway Team Service Offering and ways of working to enable opportunities to be delivered at pace and scale.

Working with Category Management Service Providers (CMSPs) to implement value that can be monetised and influence future innovation on category strategies.



What skills, qualifications and qualities do I need to be successful?


Builds strong customer relationships and delivers customer-centric patient outcome focussed solutions through consultative influencing. For example, supports efforts to build customer satisfaction, loyalty, and commitment through engagement model principles and secures organisational resources to do so. Creates mutually beneficial partnerships with customers and internal colleagues; identifies ways to build and strengthen these relationships.

Strong understanding of NHS programmes to support the delivery of the NHS Long Term Plan with established customer relationships.

Strong financial and commercial acumen within a healthcare setting essential. Works collaboratively with clinical and non-clinical stakeholders at all levels and internal partners in developing benefits realisation papers and business case proposals to;


support clinical case for change at NHS Provider & / or System level and

influence Systems to make funding available to implement clinical change


Track record of meeting and exceeding commercial performance targets within a healthcare setting

Has or can develop an understanding of appropriate clinical guidelines and works strategically to leverage when influencing the clinical case for change. 

Plans and prioritises work to meet commitments aligned with organisational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own work with other partners. Understands and obtains needed resources to complete plans. 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skilfully separates root causes from symptoms.

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, engages diverse groups by communicating in a way that matches each group’s preferences. Listens carefully and probes beneath the surface to gain richer insight on others’ views.

An adaptive and solutions focussed mind-set.

Extensive experience working in the NHS / healthcare environment with a strong understanding of NHS patient pathways and commissioning routes. Clinical experience desirable although not essential



How you’ll work


Field Based; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.


In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:


Performance led annual bonus scheme

27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days

Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)

Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you

2 days paid Volunteering Leave

1 day paid Wellbeing Leave

Long Service Awards

Access to the Blue Light Card and NHS Discounts

Flexible working options

National Annual season ticket purchase scheme

Eye Care vouchers

Access to a free 24/7 Employee Assistance Programme


NHS Supply Chain, who are we?


We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.


We’re always listening to the people who use our products, so that we’re aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.


And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.


Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.


Vision: To make it easier for the NHS to put patients first


Purpose: Our role is to support the NHS to save lives and improve health



Be Authentic

Be Inclusive

Be Driven

Be Enterprising

Be The Difference


Other Information

SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.

For more information on SCCL and the NHS Supply chain please visit:

NHS Supply Chain is an equal opportunities employer


SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

SCCL values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Our policies and procedures reflect our commitment to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

SCCL reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.

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