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Change Communications Associate – CCASS01

Job Posted: 10 November 2023
Job Updated: 10 November 2023

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Job Title: Change Communications Associate

Function: Marketing and Communications

Location: Nottingham, Equinox House – Hybrid

Type: Fixed Term: Permanent

Job Ref: 641

Salary: £32,045 with potential to rise to £37,700 over 3 years (14)

Closing Date: Friday 24 November 2023


NHS Supply Chain are recruiting for a Change Communications Associate to join our team.


Purpose of the role


What does a Change Communications Associate do at NHS Supply Chain?


The Change Communications Associate will report directly into the Change Communications Manager and will be responsible for supporting the delivery of best practice change communication strategies, plans and content across NHS Supply Chain.


This will include supporting the delivery of change projects and the new operating model. This role holder will be responsible for ensuring these changes are communicated successful, with all our people being fully informed and engaged. There is an appreciation from the business that communicating the changes effectively is integral to their success.





Help deliver the NHS Supply Chain change communications strategy and engagement plan for the operating model transition, ensuring change is effectively realised across a broad range of internal and external stakeholder groups – working with the wider communications team.

Working closely with the Change Communications Manager to tailor messages according to progress in the plan and the change journey being experienced.

Creating high quality communications to help colleagues of all levels understand the change journey, benefits, the role they play and future ways of working.

Helping articulate a key narrative and strategic messaging, you will lead the creation of key communications and ensuring all communications are consistent and on message.

Responsible for the production of engaging and well written content in multiple formats, including audio, visual, and written communications. Incorporating storytelling, briefings and events that present a compelling, impactful and positive understanding of the link between the delivery of the organisational strategy and the role of the programmes to key target audiences.

Demonstrate effective and strategic networking skills to develop relationships with key stakeholders of all levels to listen and respond to feedback by implementing and owning two-way dialogue channels.

Owning the documenting and reporting of communications effectiveness.

You will build relationships with key business leaders to ensure they understand and are able to successfully communicate the operating model’s goals internally and externally.

Working in collaboration with internal and external stakeholders to design and/or develop effective communications channels and collateral.




What skills, qualifications and qualities do I need to be successful?


A proven track record of working in internal communications, delivering communications plans and measuring success

Managing communications in a complex organisation with many internal stakeholders

Experience of communicating organisational-wide change programmes

Experience of using Microsoft Word / Adobe products / PowerPoint

Ideally having skills to plan, record, and edit podcast and video content

Knowledge of using content management systems

A proven track record of devising and implementing systems for evaluating the effectiveness of communications

Outstanding interpersonal skills with ability to develop strong relationships with colleagues and external partners

Influencing and facilitation skills, highly organised, driving for simplicity and pragmatic outcomes

Excellent organisational skills and the ability to manage a busy workload, balancing competing priorities and deadlines


How you’ll work


Hybrid working; a blend of home and office working 2/3 days in the office and 2/3 days at home.


In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:


Performance led annual bonus scheme

27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days

Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)

Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you

2 days paid Volunteering Leave

1 day paid Wellbeing Leave

Long Service Awards

Access to the Blue Light Card and NHS Discounts

Flexible working options

National Annual season ticket purchase scheme

Eye Care vouchers

Access to a free 24/7 Employee Assistance Programme


NHS Supply Chain, who are we?


We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.


We’re always listening to the people who use our products, so that we’re aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.


And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.


Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.


Vision: To make it easier for the NHS to put patients first


Purpose: Our role is to support the NHS to save lives and improve health



Be Authentic

Be Inclusive

Be Driven

Be Enterprising

Be The Difference


Other Information

SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.

For more information on SCCL and the NHS Supply chain please visit:

For an informal discussion about the role in confidence please email us at


NHS Supply Chain is an equal opportunities employer

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

SCCL values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Our policies and procedures reflect our commitment to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

SCCL reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.

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