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Customer Academy Partner

Job Posted: 8 September 2023
Job Updated: 8 September 2023

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Job Title: Customer Academy Partner

Function: Customer Engagement

Location: Any NHSSC location 2/3 days per week

Type: 12-month Secondment / FTC

Grade: 16

Job Ref: 564

Salary: £43,520 potential to rise to £51,200 in year 3

Closing Date: Friday 22nd September 2023


NHS Supply Chain are recruiting for a Customer Academy Partner


What does a Customer Academy Partner do at NHS Supply Chain?


The Customer Academy Partner role is responsible for creating a learning culture with tangible outputs and business impacts. This will include facilitating, developing and delivering innovative packages of training to the Customer Engagement directorate teams. There will be a requirement to engage with a broad range of stakeholders in order to complete training needs analysis and coordinate capabilities assessments to identify and deliver key improvement initiatives. 



What skills, qualifications and qualities do I need to be successful?


Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.


Engage with team or department line managers to clarify short-term priorities for Learning and Development interventions; gather relevant data on performance and current levels of competence; identify gaps in relation to required levels and obtain agreement on required outcomes.


Working with leaders of the Customer organisation to monitor the performance of their teams to identify and develop learning interventions to improve the capability aspiration within the directorate.


Deliver training courses or programs in conjunction with external providers engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes.


Design and develop training courses or strands of an L&D program in conjunction with external providers; incorporate specified L&D methodologies and delivery channels; develop relevant content and high-quality learning resources to ensure high levels of learner engagement and achievement of learning outcomes.




Works without supervision and provides technical guidance when required on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.


Provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.


Provides technical guidance when required on analysing data trends for use in reports to help guide decision making.


Uses comprehensive knowledge and skills to communicate with other people independently while providing guidance and training to others on speaking in a clear, concise and compelling manner.


Uses comprehensive knowledge and skills to act independently while guiding and training others on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals.


How you’ll work


Hybrid working; a blend of home and office working 2/3 days in the office and 2/3 days at home.


In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:


Performance led annual bonus scheme.

27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days

Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)

Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you

2 days paid Volunteering Leave

1 day paid Wellbeing Leave

Long Service Awards

Access to the Blue Light Card and NHS Discounts

Flexible working options

National Annual season ticket purchase scheme

Eye Care vouchers

Access to a free 24/7 Employee Assistance Programme


NHS Supply Chain, who are we?


We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.


We’re always listening to the people who use our products, so that we’re aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.


And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.


Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.


Vision: To make it easier for the NHS to put patients first


Purpose: Our role is to support the NHS to save lives and improve health



Be Authentic

Be Inclusive

Be Driven

Be Enterprising

Be The Difference


Other Information

SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.

For more information on SCCL and the NHS Supply chain please visit:

NHS Supply Chain is an equal opportunity employer

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

SCCL values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Our policies and procedures reflect our commitment to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

SCCL reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.

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