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Operational Excellence Manager

Job Posted: 14 May 2024
Job Updated: 14 May 2024

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Operational Excellence Manager

Function: Strategy Marketing & Change

Location: Hybrid/Nottingham

Contract type: 6 months fixed term

Salary: £51,340 per annum

Closing Date: 28 May 2024

NHS Supply Chain currently has an opportunity for a Operational Excellence Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

The Operational Excellence Team are supporting NHS Supply Chain to deliver supply chain excellence and the best value to customers and patients through innovation by improving services and safety through products.

Every day you will … 

  • Lead the business in identifying, quantifying, and eliminating root causes through innovative and low-cost improvements within an agreed change program.
  • Develop and embed to-be processes covering all related business functions.    
  • Assist with development of business requirements based on learnings from business change requirements.
  • Problem solve and facilitate the to-be processes for any new system implementations and embed into BAU.
  • Provide coaching and support to develop functional Green belt practitioners.
  • A passion for improving the UK’s Healthcare system.


What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

  • Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
  • We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 
  • 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
  • We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
  • A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
  • Generous pension scheme (with us contributing 12% when you contribute 6%)
  • Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
  • 2 days of paid volunteering leave allowing you to give back to your community. 
  • Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

  • Expert knowledge of Lean Sigma tools and methods (Black Belt Level minimum)
  • Experience of managing high performing project teams of technical experts
  • Experience in delivering transactional service improvements across operating systems would be advantageous.
  • Advanced analytical and problem-solving skills, with the acumen to develop effective business solutions.
  • Excellent interpersonal skills with the gravitas to communicate effectively with senior Managers and senior external stakeholders.
  • An aptitude for coaching others
  • Experience of process mapping, value Stream mapping, use of Problem Solving and Diagnostic tools with a solid track record in delivering continuous improvement within large complex operations.
  • Well-developed engagement skills, with the ability to influence and lead change both internally and externally
  • Proven ability in the analysis and re-engineering of systems, processes, and procedures.
  • A good understanding of project planning/project management
  • A strong desire to self-develop and learn

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at 

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

SCCL values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Our policies and procedures reflect our commitment to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

SCCL reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.

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