Quality Improvement & Patient Safety Manager

Job Title:                    Quality Improvement & Patient Safety Manager                       

Function:                   Clinical

Location:                    Hybrid

Contract type:           Permanent

Salary:                        £54,884 with potential to rise to £64,570 over 3 years

Closing Date:            Thursday 11^th December 2025

NHS Supply Chain currently has an exciting opportunity for a Quality Improvement & Patient Safety Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

We are seeking an experienced and passionate leader for our Quality Improvement & Patient Safety Manager role, who will be responsible for leading quality improvement and patient safety across NHS Supply Chain categories, including our oursourced categories.  The role will be at the forefront of our quality improvement and patient safety function, ensuring seamless collaboration and transparent intelligence sharing across the NHS Supply Chain categories. This role will play a critical part in shaping our clinical quality assurance strategy, ensuring robust oversight of patient safety through product complaint investigations, comprehensive risk assessments, and alignment with regulatory standards. It will also lead due diligence and post-market quality monitoring activities, provide actionable intelligence to support procurement strategies, and strengthen resilience across high-risk frameworks.

Every day you will … 

• Utilise data from diverse sources to analyse key themes and identify possible impacts on the business.
• Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team.
• Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues.
• Develop stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns to support the communication of business information and decisions.
• Provide operational leadership and management for the team, offering guidance and support to help them achieve their goals.
• Foster a team culture and ethos built on our organisational values of trust, authenticity, and community.
• Promote patient safety as a core guiding principle across the business. Enable a culture of patient safety in day-to-day operations, ensuring it is embedded in all aspects of the business.
• Champion a culture of continual improvement, adapt to evolving operational landscapes, and enhance our credibility within the NHS and social care sector

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  
• We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community. 
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Report writing.
• Data Analysis techniques.
• At least 2-3 years of previous experience in a similar role.
• Management experience.
• Exceptional communication and collaboration skills.
• Leadership agility and a future-focused mindset.
• A dedication to driving measurable value and maintaining high product quality standards as the cornerstone of our patient safety commitment.  

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk 

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

Please note: If you have previously applied for or been interviewed for this position, you are not eligible to apply again.

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