Working with you over Christmas and New Year 2019-2020

28 November 2019

Christmas Holidays Update Image

To help you through the Christmas and New Year period, we would like to share with you the plans we have in place to ensure you receive the important service care you require for your organisation.

Christmas and New Year Bank Holiday

Customer Services will be closed and not making deliveries on Wednesday 25 December 2019, Thursday 26 December 2019 and Wednesday 1 January 2020.

We are open for business as usual on Christmas Eve and New Year’s Eve.

If you normally have a Wednesday or Thursday delivery, please speak to your Customer Service Advisor to discuss your requirements over the Bank Holiday.

Please see below for our ordering and delivery schedule during this period.

Please note, to ensure your delivery is not delayed and arrives on your scheduled delivery day, there may be a need to input your order earlier than usual.

Christmas and New Year Ordering and Delivery Schedule
Delivery Date Orders to be placed by Delivery Comment
Monday 23 December 2019 Thursday 19 December 2019 Input as usual
Tuesday 24 December 2019 Friday 20 December 2019 Change to usual schedule
Wednesday 25 December 2019 No deliveries Closed
Thursday 26 December 2019 No deliveries Closed
Friday 27 December 2019 Monday 23 December 2019 Change to usual input schedule
Monday 30 December 2019 Tuesday 24 December 2019 Change to usual input schedule
Tuesday 31 December 2019 Friday 27 December 2019 Input orders as usual
Wednesday 1 January 2020 No deliveries Closed
Thursday 2 January 2020 Monday 30 December 2019 Change to usual input schedule
Friday 3 January 2020 Tuesday 31 December 2019 Change to usual input schedule
Monday 6 January 2020 Thursday 2 January 2020 Input orders as usual

Evening and night time deliveries (out of hours)

Christmas

  • The last delivery before the Bank Holiday will be on the evening / night of Monday 23 December 2019.
  • Deliveries will resume on the evening / night of Thursday 26 December 2019.

New Year

  • The last delivery before the Bank Holiday will be on the evening / night of Monday 30 December 2019.
  • Deliveries will resume on the evening / night of Wednesday 1 January 2020.

Happy to help you

Orders placed around these dates in December and January, may be affected by Bank Holiday closures, please refer to the delivery schedule above to understand how this may affect your orders.

Please support us in delivering a successful service to the NHS during the upcoming Bank Holiday period by taking the following steps:

  • Review your wards and departments who normally have Wednesday and / or Thursday deliveries only. Consider if they will require a delivery on an alternative day, plan accordingly and advise Customer Services which day demand will be moved to.
  • Delivery will not automatically defer to an alternative day of the week without prior arrangement with your Customer Service Advisor.
  • If NHS Supply Chain only deliver to your site on a Wednesday and / or a Thursday, and there is a need to explore an alternative delivery day, please contact your Customer Service Advisor (by Monday 25 October 2019) who will seek to arrange an additional delivery during the Bank Holiday period.
  • Complete any stock build as early as possible – avoid double orders in the week before a Bank Holiday.
  • Consider the Blue Diamond and eDirect products you require – taking into account product lead times, to ensure you receive deliveries on time.
    See our Downloads ▼ section to view the Blue Diamond and eDirect supplier closures.
  • Speak to your Customer Service Advisor to discuss your ordering plans; your advice will support our operations and transport teams in effectively planning resource to deliver your requirements on time.
  • To ensure continuation of Standing Orders during the Bank Holiday period, review them at least a week prior to the Bank Holiday by using your internal reports (TR23) on our website. Please contact your Customer Service Advisor if you require any assistance in doing this.

Roll cage management

The return of roll cages is vital to ensuring we continue to deliver to you on time and using the preferred containers, even more so, on the approach to a Bank Holiday when demand increases. Please ensure all departments return cages to stores promptly and are not used for storage, laundry or any other purpose that would delay their return to NHS Supply Chain. Contact Customer Services if you have any concerns about our frequency of containers collections, or about container misuse by third parties.

Urgent or unexpected orders

  • If you have urgent, unexpected or larger than normal requirements, please contact us. Our Customer Service Advisors can help you plan during demanding times in the lead up to the Christmas and New Year Bank Holiday.

Actions and timescales

Any advice you can provide regarding your Bank Holiday demand planning is very important in supporting planning of both resource and equipment at our distribution centres.

Should you require any advice or prefer to discuss your Bank Holiday planning via email, in the first instance please speak to your contact below:

Rekha Elesmore

Customer Services Team Leader

North Midlands Alfreton Distribution Centre

Rebecca Allen

Customer Services Team Leader

South West England Bridgwater Distribution Centre

April Archer

Customer Services Team Leader

East of England Bury Distribution Centre

Lee Waterfield

Customer Services Team Leader

Southern England Maidstone Distribution Centre

Julie Southall

Customer Services Team Leader

North East England Normanton Distribution Centre

Leah Elliott

Customer Services Team Leader

South Midlands Rugby Distribution Centre

Catherine Moran

Customer Services Team Leader

North West England Runcorn Distribution Centre

And finally…

We recognise the Christmas and New Year Bank Holiday is a busy period and we would like to thank you for your continued support and cooperation.

Downloads ▼

  • Supplier Christmas Closures

    A PDF file with details of Christmas closures for Blue Diamond and eDirect suppliers.