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Driving Forward a New Target Operating Model

1 August 2022

Andrew New, Chief Executive Officer, NHS Supply Chain, recently shared his thoughts with the National Health Executive, on how he wants to deliver a new Target Operating Model (TOM) for NHS Supply Chain, which will create capacity, reduce costs and support a high performing health care system.

The NHS has changed since the current NHS Supply Chain operating model went (fully) live in 2019, with having to respond to a global pandemic, new focus on elective recovery and the move to integrated care systems (ICSs).

Since early 2021 we have been working with stakeholders, including NHS partners and suppliers, to shape the next iteration of our TOM and have been understanding how different sectors operate like retail and e-commerce etc, as these sectors require a slightly different set of procurement skills.

As an organisation, NHS Supply Chain recognises the need to establish a future world-class supply chain, as it looks to deliver the best possible outcomes for the NHS, aligned to the NHS Long Term Plan by becoming:

  • More flexible and resilient
  • Easier for our NHS partners to work with us
  • Bring even greater value to the health and care system
  • Excel in procurement
  • Connect supply chains

As part of the procurement process, we are looking to change our service provider model by implementing a new category management service with five distinct categories where three of the new categories being directly managed by NHS Supply Chain and the remaining two continuing to be delivered through a service provider model, overseen by NHS Supply Chain.

The challenge we face is we need to ensure we are always doing the right thing by our partners and our planet and is an exciting time for everyone involved with NHS Supply Chain.

Andrew New, Chief Executive Officer, NHS Supply Chain

See our useful links section to read the full article, published in the July edition of the National Health Executive magazine.