From Post Office to National Health Service

5 August 2019

From Post Office to National Health Service

Rob Houghton joined NHS Supply Chain earlier this year as an IT-focused non-executive director, with straight-forward goals to spend less, save more and improve services.

He brings with him over 20 years working in IT and change management in telecoms and financial services, and he’s no stranger to major overhauls. Rob Houghton is currently the Chief Operations Officer for the Post Office, and he led the work to replace its technology across the entire estate – a modernisation of the largest retail network in Europe. And he’s keen to bring this approach to NHS Supply Chain, despite a very different operating model.

National Health Executive caught up with Rob Houghton to find out more about his experiences and approach. He first explained what attracted him to apply for the role.

“With most industries and businesses, we’re in an age where technology innovation is disrupting business models in a fundamental way. This is usually driven from digital innovations and the application of machine learning and AI concepts. I’m keen to assist with this on the supply chain agenda and ensure efficient delivery from these innovations.”

And on a side note my wife is a lifelong NHS nurse, having been a senior nurse and now going back to her roots as a community nurse, so I have a close and personal desire to help the NHS agenda.

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  • NHE July/August 2019

    From Post Office to National Health Service