Search: Improvements to Searching for Important Customer Notices

22 November 2019

Our search function is improving continuously and a recent update means that you can now search for Important Customer Notices (ICNs) via the product code (NPC) in addition to the ICN number, name of ICN and keywords.

This update applies to all ICNs published as of 18 November 2019. This means that you can now search for an NPC on this information website to check if there are any Important Customer Notices before proceeding to the online catalogue to view or order the product.

 
Get help with search
For help with using the search facility you can watch a 35 second video showing how to use it.
See our Useful Links 🔗 section for a link to this page.


What about daily updates?
We have a dedicated area where you can view any new or updated ICNs for temporary supply issues, safety issues, product updates and other product news.
See our Useful Links 🔗 section for a link to the Important Customer Notice page.

What about weekly updates?
We have a Weekly Customer Update page which is published at the beginning of each week, giving an update on any urgent service updates, Important Customer Notices, contract information, new savings and system updates published the previous week.
You can find this by searching for ‘Weekly Customer Update’ on our information website or by bookmarking the page after following the link provided.
See our Useful Links 🔗 section for a link to the Weekly Customer Update.