Key points from the First Round of NHS Customer Board for Procurement and Supply of 2021

10 March 2021

Sir James Mackey OBE, Chief Executive of Northumbria Healthcare NHS Foundation Trust, chaired his first national NHS Customer Board for Procurement and Supply on the 9th March.  The National Board is held following the four regional customer boards which cover the North, South, London and the Midlands.  We are pleased to have welcomed Sir James to his first board meeting and we look forward to working with him as the NHS Customer Board continues to shape the NHS’s procurement strategy to ensure that its focusses on the needs of NHS trusts.

Key points discussed at this round of customer boards includes:

  • NHS Supply Chain’s value proposition.  We are working with the Customer Board members to articulate in detail the end-to-end value that NHS Supply Chain delivers for the NHS. Board members have commented that this is a positive step forward and are keen to help us with the development of this work.   
  • Savings plans. We are continuing to develop savings plans for 2021/22 with NHS trusts, and we are now providing a greater level of transparency around current and future savings opportunities in addition to the existing reporting of actual savings.  A key aim is to simplify how we implement national savings opportunities, for example through auto-enrolment of National Pricing Matrix opportunities.
  • Service Improvement Programme. Our Service improvement programme led by our service provider: Unipart Logistics continues and is focussed on improving service across our Network. This programme seeks to incorporate customer feedback on how we can improve their experience. 
  • Sustainable Development Strategy.  Sustainability is a key focus area for NHS Supply Chain and we will be working with customer board members to implement our strategy which is aligned to Delivering a ‘Net Zero National Health Service. We are presenting to trusts our first sustainability led savings opportunities based on remanufactured devices.
  • Safety. We are accelerating the resolution of product complaints by improving the way in which you can raise food or product complaints, via an electronic form on our website. The new process has been well received, and we have had feedback that it’s a ‘big improvement’ to the complaints process.