NHS Supply Chain’s response for managing any cases of novel coronavirus (COVID-19) infections

4 February 2020

We all need to work together to ensure that we are prepared for managing any cases of novel coronavirus (COVID-19) infections.

To help us plan and monitor stock levels, please can you advise us with as much notice as possible of your product requirements through contacting your customer service team who will provide you with support.

Working closely with DHSC, NHSE/I, we have identified the key product lines outlined in PHEs guidance and are carefully monitoring our stock levels and trust ordering levels in line with this guidance. Many of these lines are stock piled and available to flow into the system. Exceptionally large orders or unplanned stock piling at a local level places unnecessary strain on supply, therefore we may need to manage any adverse ordering patterns from individual organisations. Your co-operation is essential in helping us to manage our stock levels and in maintaining availability of product.

All organisations are working together to ensure that business continuity is maintained. We are also checking all products that have China as country of origin to ensure that these stocks will continue to flow. We will also look to source alternative products where possible from different countries of origin to maintain continuity of supply.

We are committed to supporting you and will endeavour to meet your needs. If you require any further information please See our Useful Links 🔗 section to contact your customer service manager.