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Product Suspension Reasons

28 January 2022

COVID-19 highlighted the criticality of ensuring the NHS had access to a resilient supply chain and the importance of working collaboratively with product suppliers through effective supplier relationship management, and with NHS partners to support improved decision-making. Making it easier to do business with us is a key service requirement from the NHS.

Therefore, in response to customer feedback, we have recently updated our product suspension reasons to make them more transparent, making it easier for you to make purchasing decisions.

The number of product suspension reasons has been reduced to 14 and the descriptions are:

  • supplier manufacture issue
  • supplier sterilisation issue
  • supplier packaging issue
  • supplier manufacture unable to meet increased demand levels
  • supplier transferal of manufacture/distribution site
  • supplier extended delays in transportation
  • supplier raw material shortage
  • supplier availability delays following a product recall
  • regulatory requirement
  • supplier shortage
  • limited supply requiring demand allocation
  • contractual issue
  • supplier request
  • being discontinued by the supplier, alternative(s) being investigated.

On Friday 28 January 2022 our Online Catalogue was successfully updated to reflect these new reasons. All products previously suspended prior to this date have been updated to one of the new reasons stated.

NHS Supply Chain Online Catalogue Suspended Products Page

Details of all currently suspended products can be viewed via the Suspensions section of the catalogue (accessed from the ‘Catalogue quick links’ menu) where there is also the ability to export to Excel.

Product suspensions are also highlighted on the individual product card.