Ongoing review of catalogue products to remove unwarranted variation

22 October 2019

As communicated in April this year, NHS Supply Chain continue to regularly review the catalogue of products in order to remove ‘unwarranted product variation’ in line with The Carter Report recommendation.

In September 2019 we completed the next review and identified circa 20,000 National Product Codes (NPCs) that have not been purchased in the past 12 months from the NHS Supply Chain catalogue.

  • Suppression of products
    As a result, of this analysis we have taken the decision to suppress these non-used products from our online catalogue and all catalogue feeds. Where a customer has indicated that they would like to order one of the suppressed products, we have reinstated them.

See our Useful Links section to read the Important Customer Notice 509 – about the removal of non purchased products.

If a supplier wants to reinstate a product they are advised to contact their relevant category buyer. The buyer will require the product information and details of the customer(s) requesting to purchase the product(s). Following an investigation with the proposed customer, the buyer will formally request either to reactivate or re-upload the regional price of the requested product(s). These actions should be completed within 48 hours.

Customers have been advised to contact their NHS Supply Chain Customer Service Advisor to reinstate a product.

NHS Supply Chain will continue to undertake regular catalogue reviews to ascertain which of our products are being used by the NHS. Any products that have not been purchased in the past 12 months will be investigated and either removed from the catalogue or have its regional catalogue price removed. We anticipate the next review taking place in Quarter 4 of financial year 2019 / 2020.

26 April 2019

Review of catalogue products to remove unwarranted variation.

Work is underway to further our commitment to deliver more improvements.

The Carter Report recommended that to harness the national buying power of the NHS, NHS Supply Chain needs to remove ‘unwarranted product variation’ and improve product efficiency. As such, NHS Supply Chain are undertaking a catalogue data cleanse to reduce any unwarranted product variation.

As of 1 April 2019, a recent analysis undertaken highlighted that over half of the products available from NHS Supply Chain were not purchased in the past 15 months. Because of this analysis the following two actions were taken:

  • Suppression of products
    Around 48,000 products were not purchased for 15 months. As a result, in December 2018 these 48,000 products were suppressed from our online catalogue and all catalogue feeds. Where a customer has indicated that they would like to order one of the 48,000 suppressed products, we have reinstated them.

See our Useful Links section to read the Important Customer Notice 509 – about the removal of non purchased products.

  • Removal of customer specific prices
    In March 2019, we removed the regional prices from products which customers have not purchased for 15 months, thus ensuring the catalogue remains efficient and prepared for future catalogue updates.

If a supplier wants to reinstate a product they are advised to contact their relevant category buyer. The buyer will require the product information and details of the customer(s) requesting to purchase the product(s). Following an investigation with the proposed customer, the buyer will formally request either to reactivate or re-upload the regional price of the requested product(s). These actions should be completed within 48 hours.

Customers have been advised to contact their NHS Supply Chain Customer Service Advisor to reinstate a product.

Moving forward, NHS Supply Chain will undertake regular catalogue reviews to ascertain which of our products are being used by the NHS. Any products that have not been purchased in the past 12 months will be investigated and either removed from the catalogue or have its regional catalogue price removed. This review activity typically occurs quarterly.