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Working with you over the August bank holiday

Tuesday 28 July 2015

To help you through August bank holiday period, we would like to share with you the plans we have in place to ensure you recieve the important service care you require for your organisation.

August Bank Holidays

We will be available for you every week day during August for our usual opening hours of 8am to 5pm with the exception of the bank holiday. Providing peace of mind that you will always have a person to talk to, should you need it and giving you the continuity of service during your busiest days.

If you normally have a Monday delivery, you will not receive a delivery on 31 August. Please speak to your Customer Service Advisor to discuss your requirements during the bank holiday period.

We have robust business continuity plans in place so we can respond to any given situation with confidence to ensure you are safeguarded through the bank holiday period. Our advance preparations include arranging additional staff, vehicles and drivers, increased stock holdings and volumes of roll cages and to ensure your goods are presented to you when you expect them.

Happy to help you

We are here to help you but there are things you can do to help us keep moving.

  • Please discuss your bank holiday ordering patterns with your Customer Services Manager. It is important to let us know if there are any changes - the sooner we are aware, the faster we can act.
  • To ensure we can meet your needs, we ask that you gradually build your stock levels up over August to sufficiently cover your requirements over the bank holiday period.
  • If your department is closed during the holidays, you can help us deliver priority orders by deferring your order until you re-open.
  • Please return roll cages as soon as possible. This will help us with a fast turnaround ready for your next order.

Urgent or unexpected orders

  • If you have urgent, unexpected or larger than normal requirements, please contact our customer service advisors.

And finally...

We recognise bank holidays are busy periods and we would like to thank you for your continued support and cooperation.

Delivering value to the NHS