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Working with you over the spring bank holiday

Thursday 4 May 2017

To help you through the season, we would like to share with you the plans we have in place to ensure you recieve the important service care you require for your organisation.

End of May Bank Holiday 2017

We will be available for you every week day during May for our usual opening hours of 8am to 5pm with the exception of the bank holidays. Providing peace of mind that you will always have a person to talk to, should you need it and giving you the continuity of service during your busiest days.

Customer Services will be closed on Monday 29 May.

If you normally have a Monday delivery, please speak to your Customer Service Advisor to discuss your requirements over the bank holiday. Please see below for our ordering and delivery schedule during this period. Please note, to ensure your delivery is not delayed and arrives on your scheduled delivery day, there may be a need to imput your order earlier than usual.

Spring Bank Holiday
Order Input Date Delivery Date Delivery Comment
Wednesday 24 May Friday 26 May As normal
Thursday 25 May Tuesday 30 May Change to normal schedule
Friday 26 May Wednesday 31 May Change to normal schedule
Monday 29 May* Thursday 1 June Change to normal schedule
Tuesday 30 May Thursday 1 June As normal

*We will be closed for deliveries and order processing on these dates.

Evening and night time deliveries (out of hours)

  • The last delivery before Spring Bank will be on the evening/night of Thursday 25 May
  • Deliveries will resume on the evening/night of Monday 29 May

Happy to help you

We have robust business continuity plans in place so we can respond to any given situation with confidence to ensure you are safeguarded through the bank holiday period. Our advance preparations include arranging additional staff, vehicles and drivers, increased stock holdings and volumes of roll cages, to ensure your goods are presented to you when you expect them.

We are here to help you but there are things you can do to assist us in delivering a successful service during the upcoming bank holiday:

  • Please discuss your bank holiday ordering patterns with your Customer Services Manager. It is important to let us know if there are any changes - the sooner we are aware, the faster we can act.
  • To ensure we can meet your needs, we ask that you gradually build your stock levels up to sufficiently cover your requirements over the bank holiday.
  • If your department is closed during the holidays, you can help us deliver priority orders by deferring your order until you re-open.
  • Please return roll cages as soon as possible. This will help us with a fast turnaround ready for your next order.
  • Please be aware that many blue diamond and eDirect suppliers are closed for extended periods at bank holidays so please ensure blue diamond and eDirect products are ordered well in advance, taking account of the longer lead time of some of these products.
  • To ensure continuation of standing orders during the bank holiday period, please review them at least one week prior to the holiday by using your internal reports TR23 on our website.

Urgent or unexpected orders

  • If you have urgent, unexpected or larger than normal requirements, please contact us. Our customer service advisors can help you plan during demanding times in the lead up to the end of May bank holiday.

And finally...

We recognise the May bank holiday is a busy period and we would like to thank you for your continued support and cooperation.

Delivering value to the NHS