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Annual Customer Satisfaction Survey 2017

Thank you for your participation

Thursday 8 February 2018

In October 2017, we launched our annual Customer Satisfaction Survey and are now reviewing the results which have recently been presented to us by our research agency. We are looking forward to sharing these with you shortly and how they are helping to inform our Service Improvement Programme for 2018/19.

The survey is a great way for you to have your say on how we can improve our services and also to help make a difference to the lives of many children and young adults.

We have donated £1 to Rainbows Hospice for each completed survey as a token of our appreciation. In 2016 we raised over £1,100 for Macmillan Cancer Support and it is great to see we were able to beat that amount this time. Thank you to everyone who took part and for the huge difference your participation will make to the children and young adults Rainbows Hospice care for.

About the survey

The survey is a joint collaboration between the NHS Business Services Authority and NHS Supply Chain. To ensure the results are kept totally impartial and anonymous, we commissioned independent research agency DJS Research to carry this work out on our behalf. They have compiled the overall results, ensuring customer feedback is completely confidential in line with the code of conduct of the Market Research Society. 

Click here to read how we used the 2016 survey results to help shape and enhance our service, to better meet customer needs and bring even more value to your organisation.

Delivering value to the NHS