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Maintenance, Repair and Calibration of Medical Equipment Framework Renewal

Tuesday 18 October 2016

NHS Supply Chain have recently renewed their Framework Agreement for Maintenance, Repair and Calibration of Medical Equipment. This nationally available agreement incorporates a variety of service providers covering a large range of medical equipment categories and sees an annual spend of £200m across 560 sites within the NHS customer base.

To ensure that the renewed contract accurately reflects the needs of customers, NHS Supply Chain consulted widely with NHS trusts throughout the development of the tender strategy. In November 2014, the Maintenance Team brought together two customer groups made up of procurement professionals, clinical engineers and other clinical specialists who contributed to the direction of the framework by reviewing and approving specification documents, tender evaluation questions and scoring criteria.

Hazel Ford, Laboratory Manager at the Anthony Nolan Trust, felt that the sessions were productive and that the outcomes would benefit customers utilising the framework.

“The workshops were focused and allowed for free speech. We felt that we had contributed our ideas and that the thought processes behind each decision will help our colleagues in the workplace.”

This engagement with customers has enabled NHS Supply Chain to incorporate further options in to the maintenance service comprising the development of new cover levels. These include Collaborative (First Line), Special Component and Best Effort cover reflecting the need within the NHS to explore creative ways of structuring maintenance contracts to identify internal efficiencies and provide flexibility to trusts that have an aging asset base.

In addition to the customer groups, NHS Supply Chain also consulted with key industry bodies such as AXrEM, MHRA and NHS England to ensure that the new specification and framework terms and conditions resonated with the supply base and aligned to industry publications, guidelines and the NHS Standard Terms and Conditions.  As a result of this engagement, practical feedback relating to industry requirements were incorporated into the tender documents

A key focus for NHS Supply Chain is the delivery of savings back to the NHS. In addition to the standard Framework and Multi Year Discounts, the new maintenance contract also includes Point of Sale, Special and On Time Renewal Discounts. Together these aim to drive additional savings back to the customer base.

To see the full range of options and services available via the framework, please click here or email


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