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Roll cage retrieval costs NHS £1 million

Tuesday 29 January 2019

We use roll cages with the majority of our customers, to ensure delivery of products when and where they are needed. They are vital to effective service provision, but last year it cost us £1 million to retrieve existing roll cages – the equivalent of 40 Band 5* nurses.

Failure to return roll cages directly impacts on our ability to ensure timely deliveries. We’ve heard stories about roll cages being used to hold laundry, collect rubbish, store medical records and one has even been spotted on a cross channel ferry!

The roll cages we use to make our deliveries are strictly the property of NHS Supply Chain and are only intended for onward distribution of our delivery within your trust. As well as affecting our service delivery, improper use can have serious Health and Safety implications.

Please support us by...

  • Delivering cages to their respective destinations as soon as possible.
  • Emptying roll cages of all goods and return to a designated delivery location, for collection by the next NHS Supply Chain vehicle.
  • If necessary, securing roll cages together with a chain and padlock to prevent improper use or removal by parties other than NHS Supply Chain.
  • Reporting any concerns regarding cage returns to your regional Customer Service Team.
  • Complying with any request from our Customer Service Team to make cages available for collection.

Do Not...

  • Use roll cages for collecting clean or soiled linen.
  • Use roll cages for the collection or transportation of rubbish.
  • Use roll cages for storing goods, equipment or for filing medical records.
  • Allow third parties to use or remove roll cages.

NHS Supply Chain Roll Cages

To assist in the identification and return of our roll cages, they are either silver or gold in colour, and will always have NHS SUPPLY CHAIN embossed into the frame, although some older cages that are still in circulation may have 'NHS Logistics Authority'.

Let your Regional Customer Service team know if you spot any cages which need returning - you can find their contact details here.

* NHS pay scales 2017-18, Royal College of Nursing.


Media enquiries:

Jennie Brice
07714 043391

Joanna Morrison
07776 457201

Delivering value to the NHS