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NHS Supply Chain site win prestigious national award


Employees from NHS Supply Chain's Bridgwater site with General Manager, Paul Taylor.

Thursday 8 August 2013

NHS Supply Chain’s Bridgwater site has been awarded the Investors in People (IIP) Bronze award in recognition of the business’ commitment to developing, supporting and motivating staff.

The Bronze award is achieved by just over five per cent of IIP recognised organisations in the UK who have achieved an additional 26 or more pieces of evidence above the IIP core standard.

The IIP framework, which is suitable for organisations of any size and in any sector, transforms business performance through people, helping companies to achieve their objectives by targeting specific organisational priorities.

Paul Taylor, General Manager at NHS Supply Chain’s Bridgwater site, which has some 240 employees, says, “I am very proud that our site has gained this award, especially as we are the first NHS Supply Chain site to achieve this level. We have worked hard to improve our performance and continually strive to ensure that the strategies we implement work for everyone.”

Organisations that have achieved the IIP Standard generally have lower staff turnover and sickness rates, lower recruitment costs and a reduced likelihood of litigation. In addition, they tend to have increased levels of profitability, employee engagement and productivity.

John Telfer, Managing Director of Inspiring Business Performance Ltd (IBP), the organisation that delivers IIP for London and the South, said “NHS Supply Chain’s Bridgwater site should be very proud of their achievement, particularly as they have gone beyond the core requirements of the IIP standard. I hope other organisations will look at them as an example of what can be done when staff and managers work together.”


Media enquiries:

Tom Stone
07730 202668

Notes to editors

Key stats for NHS Supply Chain’s Bridgwater site

  • 240 employees work at the site.
  • Sales through the Distribution Centre are in excess of £200,000,000 p.a. - equates to approx.17% of total NHS Supply Chain sales.
  • Deliver to 125 Trusts in South West, Isle of Wight, Isle of Scilly, Jersey, South Wales
  • Have a 5 hour emergency response service – 365 days a year
  • Trucks from the site travel over 2.5 million miles in a year.
  • Made over 75,000 deliveries in 2012 to 4,000 delivery points.

About NHS Supply Chain

Follow us on Twitter: @NHSSupplyChain

NHS Supply Chain is operated by DHL as Agent of the NHS Business Services Authority. It supports the National Health Service (NHS) and other healthcare organisations in England and Wales by providing end to end supply chain solutions.

The organisation was formed in 2006 from the NHS Logistics Authority and parts of the NHS Purchasing and Supply Agency (NHS PASA). NHS Supply Chain aims to provide over £1 billion of savings to the NHS by 2016.

NHS Supply Chain manages the sourcing, delivery and supply of healthcare products and food for over 1,000 NHS trusts and healthcare organisations. It provides a single point of access to over 600,000 products ranging from bandages to sutures, from gloves to implants, and even diagnostic equipment such as MRI scanners.

Its management of the procurement process negates an NHS organisation’s need to tender through the Official Journal of the European Union (OJEU). Costs can also be reduced through its one-route solution that consolidates all products onto one invoice and delivery – this saves up to £1* per product in back office administration costs and removes up to 40 deliveries going into a trust compared with ordering goods separately. (*source: NHS Supply Chain 2009 value proposition study with Southampton NHS trust)

To ensure that its products are fit for today’s healthcare market, NHS Supply Chain works with suppliers of all sizes to ensure its range embraces high quality and innovative products; and engages with clinicians, the Department of Health and academic institutions to make sure that it is aware of the current requirements and latest developments in clinical practice.

NHS Supply Chain’s product areas include:

  • Theatres
  • Dental
  • Audiology
  • Catering, including food
  • Infection control
  • Orthopaedics
  • Rehabilitation
  • Capital equipment, including finance and maintenance.

Based in Alfreton, Derbyshire, UK, the business employs around 2,400 staff in ten locations.

About Investors in People

Investors in People offers a practical, flexible and easy to use framework for improving business productivity, performance and competitiveness in organisations of all types and sizes through good practice in people management.

  • An organisation that has achieved Investors in People has been successful in adopting and
       maintaining its three fundamental principles:
    • Plan – developing strategies to improve the performance of the organisation, from business goals to leadership strategies;
    • Do – implementing those strategies, taking action to improve the performance of the organisation, from business goals to leadership strategies;
    • Review – evaluating and adjusting those strategies, measuring their impact on the performance of the organisation.
  • The UK Commission for Employment and Skills has strategic ownership of the Investors in People
        framework. Investors in People is part of the UK Commission’s ambition to improve skills,
        employment and productivity across the UK.
  • The Investors in People framework is delivered by a partner network:
  1. In England, the network of Investors in People Centres.
  2. In Scotland, Scottish Enterprise (SE) or Highlands and Islands Enterprise (HIE).
  3. In Wales, the Business Skills and Delivery Team at the Department for Education, Lifelong Learning and Skills, Welsh Assembly Government.
  4. In Northern Ireland, the Department for Employment of Learning.

To find out more about the IBP and the benefits of Investors in People, visit, email or call 0800 612 3098.

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