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NHS Supply Chain’s new Maintenance framework reflects customer needs

Friday 14 October 2016

NHS Supply Chain is pleased to launch a new framework for the Maintenance, Repair and Calibration of Medical Equipment.


This nationally available framework incorporates over 100 service providers covering a large range of medical equipment categories, from patient assessment and monitoring, through to radiotherapy and imaging. Each year an annual spend of £200m across 560 sites within the NHS customer base is managed via this framework.


NHS Supply Chain consulted widely with NHS Trusts throughout the development of the tender to ensure the renewed framework accurately reflected customer needs. In November 2014, the maintenance team brought together two customer groups made up of procurement, clinical engineers and other clinical professionals. They contributed to the direction of the framework by reviewing and approving specification documents, tender evaluation questions and scoring criteria.


Engagement with customers also enabled the team to introduce innovations into the maintenance service, including the development of new cover levels. This includes collaborative (first line), special component and best effort cover, reflecting the need to explore creative ways of structuring maintenance contracts to identify internal efficiencies and provide flexibility to Trusts with ageing equipment.


In addition to the customer groups, NHS Supply Chain also consulted with key industry bodies such as the Association of Healthcare Technology Providers for Imaging, Radiology and Care (AXrEM), the Medicines and Healthcare products Regulatory Agency (MHRA) and NHS England to ensure the new specifications resonated with the supply base. It also ensured that the framework aligned with the code of business practice, which sets out industry standards for the delivery of healthcare. As a result of this engagement, feedback was adopted and incorporated into the framework’s terms and conditions.


Katie Heap, Trading Manager for Maintenance at NHS Supply Chain, Capital Solutions said of the new framework: “Not only does it reflect the requirements of the NHS and industry, but it also provides flexibility to our customers to tailor their needs and take advantage of additional savings opportunities.”


The framework also offers an accelerated route to market, saving NHS Trusts valuable time and money. There is no cost to use the framework and Trusts will receive free of charge support throughout the process.


For further information on the framework please contact



Media enquiries:

Jennie Brice-Boutard
07714 043 391

Joanna Morrison
07776 457201

Notes to editors

About NHS Supply Chain

All information in this press release is correct at the time of going to press.

NHS Supply Chain is operated by DHL and managed by the NHS Business Services Authority. It supports the National Health Service (NHS) and other healthcare organisations in England and Wales by providing end to end supply chain solutions.

The organisation was formed in 2006 from the NHS Logistics Authority and parts of the NHS Purchasing and Supply Agency (NHS PASA). The initial contract which was due to expire in October 2016 has been extended for a further two years until October 2018.

NHS Supply Chain is working closely with the NHSBSA, to build on the savings already achieved to deliver £300m of the opportunities for procurement efficiency savings as highlighted in Lord Carter’s interim report: Review of operational efficiency in NHS providers.

NHS Supply Chain manages the sourcing, delivery and supply of healthcare products and food for over 1,000 NHS trusts and healthcare organisations. It provides a single point of access to over 316,000 nationally available, transactable lines ranging from bandages to sutures, from gloves to implants, and surgical equipment. In addition, it can help you plan your investment in medical capital equipment such as MRI scanners, linear accelerators and patient monitors.

Its management of the procurement process negates an NHS organisation’s need to tender through the Official Journal of the European Union (OJEU). Costs can also be reduced through its one-route solution that consolidates all products onto one invoice and delivery.

To ensure that its products are fit for today’s healthcare market, NHS Supply Chain works with suppliers of all sizes to ensure its range embraces high quality and innovative products; and engages with clinicians, the Department of Health and academic institutions to make sure that it is aware of the current requirements and latest developments in clinical practice.

NHS Supply Chain’s product areas include:
• Theatres
• Dental
• Audiology
• Catering, including food
• Infection control
• Orthopaedics
• Rehabilitation
• Capital equipment, including finance and maintenance.

Based in Alfreton, Derbyshire, UK, the business employs over 2,400 staff across seven sites.

Delivering value to the NHS