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Software Updates - eDC and eDC Gold Handheld PDAs

rolling out eDC Gold

As part of our continuous service improvement we will be updating the software currently installed on all eDC handheld (PDA) devices.

Friday 21 September 2018

When are we doing this?

A national automatic software update was due to be released and rolled out to PDAs during week commencing 24 September 2018. However we have had to postpone this release due to unforeseen circumstances. We will update you with a revised date for the switch to the new server as soon as we are able to reschedule it.

In the meantime please continue to place orders as normal.

Who will this affect?

This will affect all eDC and eDC Gold customers ordering via PDAs.

Why are we doing this?

As part of our continuous service improvement, and to keep in line with the ever changing NHS landscape, NHS Supply Chain is replacing its current Remote Data Access (RDA) server.

This server processes all eDC and eDC Gold handheld (PDA) devices transactions and we're replacing this to provide a more secure and reliable service for our customers. This key update will also provide future development opportunities for hardware and software platforms, but it will mean a change to the current URLs on your PDAs.

How can I ensure I am prepared for the switch to the new server?

To ensure that you can continue to use your PDA to order via eDC or eDC Gold after the switch to the new server, it is important that you have followed the steps below:

1. Contact your local IT department to add the following two new URL addresses to your network and firewall settings
(but please do not remove the current URLs).

2. Once your local IT has set up the URLs please check the links to ensure you can securely access them.

  • If the successful connection page appears, you do not need to take any action.
  • If connection is not made, you will need to speak to your local IT department again.


If you have any questions, please contact Sally Garnham, eCommerce Customer Engagement Manager, at

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