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Improving your online ordering experience

Thursday 30 January 2014

Following customer feedback, we are delighted to inform you that we are making improvements to our Online Catalogue and Ordering system which will come in to effect from Monday 17 February 2014.

A number of enhancements will be made to make your ordering experience quicker and easier. Most of these changes are background improvements but some are new features that will help you manage your trust’s orders more efficiently.

These changes include:

  • Visibility of alternative products - If the products you are looking for are not available on our catalogue we will be able to suggest direct and indirect alternatives.
  • Automated order acknowledgement – You will receive an email to confirm we have received your order if you are allocated this role (contact your Trust Administrator to apply for this role). If you are a Trust Administrator apply the role to a user by selecting “Order acknowledgement recipient”
  • Order authorisation information – If you don’t have the ‘authorise and send’ role, when you submit an order for authorisation, you will see a list of email addresses of your colleagues who can approve your order.
  • Track and trace – You will be able to search for orders using our purchase order number reference when ordering by eDirect which will save you time on receipt.
  • Product comparison – You can compare up to 10 products at one time to make informed decisions on product purchasing.

Other enhancements to our systems look at improving user maintenance, notice of deleted items on favourites and more control over standing orders.

To read more about these and further enhancements to the Online Catalogue and Ordering system, download the full release notes below. If you have any questions, please contact Customer Services.

Download the full release notes

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