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Important Customer Notices

Important customer notice Recall

Recall of slippers by Delmore Ltd


ICN number:023

  • Date:22/02/2016
  • Product area:Hearing Aids and Accessories | Capital | Catering | Clinical | Consumables | Infection Control | Intravenous Cannulae | Office Solutions | Orthopaedics | Respiratory and Suction Solutions | Dressings and Woundcare |


  • Delmore Limited has issued a recall for a number of their unisex slipperetes following discovery that some products have been incorrectly issued to NHS Supply Chain with the wrong type of sole.


  • The slippers supplied do not have the correct non-slip sole and could lead to patient incidents
  • The NHS Supply Chain NPC for these products is CVW019 and CVW020.

Next steps

  • If you have ordered either of these codes between December 2015 and February 2016, please log on to view the pictures and check your slippers have the correct lighter grey sole.
  • If you have any of the darker grey sole please contact your NHS Supply Chain Customer Service Advisor to arrange return, reason code 7 “Supplier recall” for full credit. All products to be returned no later than Friday 4 March 2016.
  • Current NHS stocks have been checked and future issues should be correct.
  • Delmore assure us additional checks have been put in place to prevent this happening again.
  • Any further questions, contact your local NHS Supply Chain Account Manager.

Please log in to view products.

Delmore Correct Sole Picture

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Delmore Incorrect Sole Picture

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Should you require further information about this contract, including pricing and how to order the products, please contact your NHS Supply Chain account manager using the link below.

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