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Important customer notice Recall

Sage Oral Healthcare Products Recall


ICN number:149

  • Date:11/09/2017
  • Product area:

Recall Ref: 21


  • Sage Products LLS has issued a precautionary global recall involving specific lots of oral care products due to the potential for cross contamination of oral care solutions manufactured by a third party supplier on shared equipment.


  • This recall affects all oral care products containing solutions manufacturered by this third party supplier and distributed between July 2015 and August 2017.
  • Some of the products listed in the Field Safety Notice are available from NHS Supply Chain on our E-direct route ex Squadron Medical. The NPC codes are FPA446, FPA451, FPA453, FPA456, FPA463, FPA463, FPA457, FPA458, FPA464, FPA455, FPA459, FPA460, FPA461, FPA442 and FPA462.

Next Steps:

  • Please log onto NHS Supply Chain Website to view full detaisl of the Field Safety Notice.
  • Customers are to follow the instructions in the Field Safety Notice including checking all stock, cease use and quarantine prior to arranging return of all affected lot numbers.
  • Customers are to complete the Sage Acknowledgement Response Form and return it to  This is a regulatory requirement and must be done whether you have affected product or not.
  • Sage will contact you directly with instructions on how to proceed with the return/distruction of the affected lots.
  • For products purchased via NHS Supply Chain please also contact your NHS Supply Chain Customer Service Advisor with full details to enable us to arrange your credit for products returned directly to the supplier.
  • Any further questions, please contact your local NHS Supply Chain Account Manager or Customer Services Advisor.

Please log in to view products.

Customer Acknowledgement Response Form

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Sage FSN letter

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Should you require further information about this contract, including pricing and how to order the products, please contact your NHS Supply Chain account manager using the link below.

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