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Important Customer Notices

Important customer notice

Central System Changes for Launch of NCP Products


ICN number:232

  • Date:04/01/2018
  • Product area:

Central System Changes for Launch of NCP Products

In response to Customer feedback, we will carry out central updates to relevant favourites lists, standing orders and eDC requirements for all NCP product launches. This central management will ensure a prompt changeover, a smooth transition and will enable savings to be immediately realised.

Standing Orders and Favourite Lists

  • We will update all customers’ standing orders and favourite lists prior to the launch of new NCP products.
  • This will include removing delisted products and replacing them with the new agreed products.
  • Any differences in pack sizes between delisted and new products will be taken into account.


  • We will also update eDC requirements prior to the launch of new NCP products.
  • You will need to ensure that barcodes are updated at all relevant storage locations and in barcode books.
  • You will also need to dock your eDC handheld device in order for it to update.

Third Party Ordering Systems

  • For customers using third party ordering systems, an updated catalogue should be downloaded as soon as possible.
  • Please liaise directly with your third party providers to process catalogue updates where required.
  • Should you require any further information, please contact your NHS Supply Chain Account Manager or Customer Service Advisor.

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Should you require further information about this contract, including pricing and how to order the products, please contact your NHS Supply Chain account manager using the link below.

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