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Important customer notice Update

Cardinal Health Suction Catheters and Tubes, AE Stockings and IPC Sleeves

Ref:2019/457

ICN number:457

  • Date:04/02/2019
  • Product area:Rehabilitation and Disabled Services | Ward Based Consumables |

Update: 04/02/2019

  • In our previous update we informed customers that the supply issue with Cardinal Health Suction Catheters and Tubes, AE Stockings and IPC Sleeves was anticipated to be resolved by 20 January 2019. Unfortunately, the supply issue has not been resolved and the 31 product codes are still unavailable to order.
  • The supply issue follows the acquisition of Patient Recovery portfolio by Cardinal Health from Medtronic. The delay is due to Cardinal Health warehousing picking and packing and Cardinal Health not able to currently facilitate and deliver our orders.
  • The supply issue is now anticipated to be resolved by 18 March 2019.

Previous Update: 02/01/2019

Change:

  • Cardinal Health has informed us that the supply issue is ongoing and a further 10 suction catheters and tube products are affected.
  • There are now a total of 31 product codes affected. , across suction catheters and tubes, AE stockings, and IPC sleeves.
  • The supply issue follows the acquisition of Patient Recovery portfolio by Cardinal Health from Medtronic. The delay is due to Cardinal Health warehousing picking and packing and Cardinal Health not able to currently facilitate and deliver our orders.

Impact:

  • The 31 affected product codes are currently unavailable to order.
  • For 16 of the affected product codes, there are potential indirect alternative products available to order through our online catalogue.
  • IPC Sleeves are only compatible with the Cardinal Health pumps; therefore, alternatives cannot be offered for the 12 affected IPC Sleeves.
  • There are three suction catheter products with no suitable alternatives available to order.
  • Any increased costs incurred relating to the 31 product codes affected during this period of supply issue will be reimbursed by the supplier.
  • Please refer to the product listing below for further information on the affected product codes and potential indirect alternatives.
  • The supply issue is anticipated to be resolved by 20 January 2019.

Next Steps:

  • Customers are advised to log onto our website to view the potential indirect alternative products.
  • The supplier will support any clinical enquiries with regards to the alternative products. Please contact the following advisor with any questions in regards to the alternative products suitability: Laura Devane, mobile 07776 692 787 or email laura.devane@cardinalhealth.com.
  • If you have any further questions, please contact your local NHS Supply Chain Account Manager or Customer Service Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Previous Update: 12/12/2018

Change:

  • Cardinal Health has informed us that the supply issue is ongoing and now affects a total of 21 AE Stockings and IPC Sleeves.
  • The supply issue follows the acquisition of Patient Recovery portfolio by Cardinal Health from Medtronic. The delay is due to Cardinal Health warehousing picking and packing and Cardinal Health not able to currently facilitate and deliver our orders.

Impact:

  • The affected product codes are currently unavailable to order.
  • For the nine affected AE Stockings, there are potential indirect alternative products available to order through our online catalogue.
  • IPC Sleeves are only compatible with the Cardinal Health pumps; therefore, alternatives cannot be offered for the 12 affected IPC Sleeves.
  • Any increased costs incurred relating to the 21 product codes affected during this period of supply issue will be reimbursed by the supplier.
  • Please refer to the product listing below for further information on the affected product codes and potential indirect alternatives.
  • The supply issue is anticipated to be resolved by 20 January 2019.

Next Steps:

  • Customers are advised to log onto our website to view the alternative products.
  • The supplier will support any clinical enquiries with regards to the alternative products. Please contact the following advisor with any questions in regards to the alternative products suitability: Laura Devane, mobile 07776 692 787 or email laura.devane@cardinalhealth.com
  • If you have any further questions, please contact your local NHS Supply Chain Account Manager or Customer Service Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Update: 11/10/2018

Supply Issue:

  • The supplier Medtronic/Cardinal has informed us that the nine vascular therapy, AE Stockings and IPC sleeves product codes remain affected by this supply issue.
  • The supply issue is due to delayed offshore product shipments.
  • The supplier is waiting for an updated logistic resolution to bring the affected products in to the UK.
  • The supply issue is anticipated to be resolved and the affected products available to order by 30 November 2018.

Alternative Products:

  • As previously advised, for six product codes there are potential indirect alternative products available to order through our online catalogue.
  • Unfortunately for three affected product codes the supplier is unable to offer any alternatives:
    EGD284 – IPC Sleeve, Foot Cuff Regular
    EGD285 – IPC Sleeve, Foot Cuff Large
    EGD7872 – IPC Sleeve, Thigh Length Extra Small
  • Please refer to the product listing below for further information on the affected product codes and potential indirect alternatives.
  • The supplier will support any clinical enquiries with regards to the alternative products. Please contact the following advisor with any questions with regards to the alternative products suitability: Laura Devane, mobile 07776 692 787 or email laura.devane@cardinalhealth.com
  • Customers are advised to log onto our website to view the alternative products.

Next Steps:

  • Any increased costs in product incurred during this period of supply issue will be reimbursed by the supplier.
  • If you have any further questions or you need to escalate your enquiry, please contact your local NHS Supply Chain Account Manager of Customer Service Advisor.

Whilst we have consulted our clinical team, please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Previous Update: 14/09/2018

  • The supplier Medtronic/Cardinal has informed us that product codes EGD284 and EGD285 will not be available from 15 September 2018.
  • Product codes EGD284 and EGD285 anticipated date for supply to resume is now 5 October 2018.

Previous Update: 10/09/2018

Change:

  • The supplier Medtronic/Cardinal has informed us of a temporary supply issue with its AE Stockings and IPC sleeves, Vascular Therapy Products.
  • There are nine product codes affected.
  • The supply issue is due to delayed offshore product shipments, the supplier is waiting for an updated logistic resolution to bring the products into the UK.
  • Cardinal Health acquired the Patient Recovery portfolio from Medtronic in August 2017. As part of the divesture, a service agreement was put in place for Medtronic to continue to manage all back office functions until 26 October 2018. This service agreement includes customer services and logistical operations.

Impact:

  • The nine product codes affected are currently unavailable to order.
  • For six affected product codes there are potential indirect alternative products are available to order through our online catalogue.
  • Unfortunately for three affected product codes the supplier is unable to offer any alternatives:
    EGD284 – IPC Sleeve, Foot Cuff Regular
    EGD285 – IPC Sleeve, Foot Cuff Large
    EGD7278 – IPC Sleeve, Thigh Length Extra Small
  • Please refer to the product listing below for further information on the affected product codes and potential indirect alternatives.
  • For product codes EGD284 and EGD285 the supply is anticipated to resume by 15 September 2018.
  • For product codes EGD7278 the supply is anticipated to resume by 5 October 2018.
  • All other product codes are anticipated to be available to order from 26 October 2018.

Next Steps:

  • Customers are advised to log in to our website to view the potential indirect alternative products.
  • Any increased costs in product incurred during this period of supply issue will be reimbursed by the supplier.
  • The supplier will support any clinical enquiries with regards to the alternative products. Please contact the following advisor with any questions with regards to the alternative products suitability: Laura Devane; Mobile 07776 692 787; Email laura.devane@cardinalhealth.com
  • If you have any further questions, please contact your local NHS Supply Chain Account Manager or Customer Service Advisor.

Whilst we have consulted our clinical team, please note that due to the clinical nature of these alternative products we do advise you to consult your own clinical experts to ensure suitability for your organisations’ use of these products.

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457 Cardinal Health Product Listing with Alternatives

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Should you require further information about this contract, including pricing and how to order the products, please contact your NHS Supply Chain account manager using the link below.

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