Frequently Asked Questions

Answers to frequently asked questions related to supply chain resilience projects.

How can I order COVID-19 related PPE?

Eligible health and social care providers can order PPE through the portal to meet the increased need that has arisen as a result of the COVID-19 pandemic. More information on the portal is available here.

Where can I find the daily PPE push (auto replenishment) delivery manifest?

The auto replenishment manifest now belongs to the PPE Dedicated Supply Channel and Clipper:

You will need to log in with your NHS Supply Chain website credentials.

Are any changes planned from 1 April 2022 for received PPE?

No. We are not planning any changes to the way that PPE is supplied from 1 April 2022.

Will PPE be free from 1 April 2022?

Yes. The offer of free PPE to frontline health and social care staff in England has been extended for another year. For more information please read the DHSC press release.

Will Clipper Logistics continue to deliver the free PPE?

Yes. Clipper Logistics will continue to deliver free PPE from 1 April 2022.

Will PPE products be returned to the NHS Supply Chain catalogue?

Free PPE will continue to be provided via Clipper Logistics. We will review the ongoing PPE requirements and develop plans to phase products back into the catalogue, in time for the end of the free PPE period.

Which team should I contact for help and support?

Please see our guide to our customer facing teams for who to contact and when.