NCP FAQs Diversey Domestic, Dosed Chemicals and Spill Kits

1. What is the aim of Nationally Contracted Products (NCP) and how are the products chosen?

The aims of this NCP are:

• to mitigate the implementation of supplier framework agreement pricing on the Diversey brand within Lot 8, which would have led to significant price increases for the NHS.
• reduce the number of distributors on this product range from four down to one, this being Lyreco, this will also lead to reduction of repetition across lines.

The NCP only applies to Diversey products (in Lot 8) however other products are still available across the framework.

2. What is the potential impact from a pricing point of view?

If the NCP had not been renewed and framework pricing had been implemented, and a national cost pressure of approximately £346,000 would have been realised. The procurement exercise has however been able to mitigate this, but there will still be a cost pressure of £50,000.

3. Which products have been included in this NCP?

The following products have been included in this NCP exercise:

• Domestic, Dosed Chemicals and Spill Kits.

A full list of all new and delisted products is available on the NCP Diversey Domestic, Dosed Chemicals and Spill Kits Contract Information page, see our Useful Links section for more information.

Please note the ‘Product Switches’ are the same product, just a change in distributor, in some cases the unit of issue and supply route has also changed.

4. Which suppliers were successful?

The following suppliers were successful in this NCP exercise:

• Lyreco UK Limited.

Supply chain resilience is essential and so the participating supplier is required to provide assurance of their capability to fulfil national volume requirements.

5. Are any suppliers being delisted? 

Products of the following suppliers are being delisted:

• Alliance Disposables Limited
• Bunzl Cleaning and Hygiene Supplies
• Banner.

6. Will all products be stocked in all depots?

No depot splits are in place on this NCP, all products will available nationally.

7. Can trusts choose which product to purchase?

Customers are able to choose a range of Diversey branded products which will be available from just one distributor on the framework. However, there are a range of other brand names that are available on the framework.

8. Are the NPC codes changing?

Yes.

9. Do I need to make any system changes to update standing orders and favourite lists?

Updates to favourites lists, standing orders and eDC requirements should be carried out by the trust in line with your normal procedures.

10. What supply chain resilience can you guarantee if one of the suppliers has a supply issue?

The NCP procurement process includes a range of due diligence activities to ensure there is supply chain resilience and sustainable continuity of supply to NHS customers. Both NHS Supply Chain and the supplier have increased stock holding and, in the event of any supply issue, alternatives will be supplied, at point of order, at no extra cost to the trust.

11. What will happen if I choose to order directly from the supplier?

NHS England (NHSE) have been engaging with trusts directly over the expectation that they will support this national programme. Support from trusts is required in order to achieve the volume savings for all partners.

12. Is there a risk that existing products will be delisted too soon?

Delisted stock lines will be listed as “available whilst stock lasts”, any outstanding stock will still be available until stock has been depleted. You can continue to utilise your stocks of the current lines until these have also been depleted.

13. What should trusts do if there are issues with the product they are allocated?

In the first instance please contact your Customer Services Advisor.

14. What if my trust is currently buying a similar product at a cheaper price?

Benchmarking prices using NHSE’s national price benchmarking tool, Spend Comparison Service (SCS), will highlight where a trust may be paying a cheaper local price. We would ask you to please notify NHSE and your NHS Supply Chain Customer Relationship Manager of these instances in order that the situation can be addressed.

15. What support will be available to trusts during the implementation/conversion period to minimise the impact on current resources?

Support will be available from your Customer Relationship Manager, and the successful suppliers can provide you with product training and information if required.

See our Useful Links section for more information.

16. Where can I find the NCP Customer Report for more detailed information about the products and specifications?

See our Useful Links section for ‘NCP Diversey Domestic, Dosed Chemicals and Spill Kits’.

17. Where can I get more detailed information?

Please visit www.supplychain.nhs.uk/ncp for the latest information about Nationally Contracted Products (NCPs).

You can also contact your Customer Relationship Manager or Customer Services Advisor.

See our Useful Links section for more information.