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Informed Ordering

Tuesday 13 June 2017

In response to feedback provided by customers in both the monthly and annual Customer Surveys, we are working on a series of enhancements designed to improve your experience when ordering products.

As part of a wider programme customer driven improvements, the first stage of this work involves providing users with visibility of the stock position of those products held in our warehouse network via our Online Catalogue and Ordering system.

The functionality changes are now available when using our Online Catalogue and Ordering system:

  • For stocked products currently available you will see the words “in stock” in green
  • For stocked products currently unavailable you will see the words “out of stock” in red.

A comprehensive list of FAQs providing further detail of the changes together with our Informed Ordering release guidance notes are available below.

We recently held a customer webinar to talk through the new enhancements. If you were unable to attend please click here to view.

We will continue to keep you updated on further enhancements as they progress and should you have any comments or questions regarding this improvement, please contact your Customer Services Advisor.

Informed Ordering release notes

FAQs

Online Catologue and Ordering user guide

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