Existing Suppliers

Working in partnership with us

Each supplier that provides products into NHS Supply Chain has a separate and unique working relationship with us.

We aim to find an approach that meets your unique requirements.

This process relies on honest and open communication and recognition of the joint objectives to deliver efficiency and savings to the NHS.

When you become a supplier to NHS Supply Chain, you will be given a username and password to access Supplier Portal, an online system to support supplier management tasks such as:

  • viewing the stock position of your products
  • creating and running reports including customer demand and service levels
  • access to key NHS Supply Chain contacts
  • creating Advance shipment Notice (ASN) for the National Distribution Centre (NDC).
  • amending blue diamond and stock orders and confirmed e-Direct deliveries.

Please note:
We have published a Supplier Code of Conduct - please view this and download the full details (click here) to make sure that you have the latest copy.

Open two-way communications

All suppliers receive a bi-monthly email newsletter which includes interesting articles, case studies and useful information and your buying team contact will support you with performance data.

If you are experiencing any interruption in your supply to NHS Supply Chain, the quicker we understand the nature of the supply issues, the earlier we can respond in the most appropriate manner. We define issues as “Chronic” (long term, major issue) or an “Event” (short term, one off supply issue).

Let your Supply Chain Team representative know how long the problem may last and we will work out how many of our customers are affected, and what actions we can jointly take to help mitigate the circumstances.

Working in a collaborative manner, we can mitigate chronic supply chain issues for our customers by working with suppliers to provide customer demand planning, product rationing and fast track availability of the supplier’s alternative products.

The Supply Chain Team can provide practical support around “Event” issues. By utilising our stock management system throughout our distribution network, tools such as strategic rationing, demand profiling, forecasting and by customer communications will ensure rapid solutions to supply issues.

Please contact your allocated Supply Chain Controller to see how we can work more effectively to support the NHS.

go to Supplier Portal
Useful links
Follow us on Twitter

Delivering value to the NHS