Cardio-vascular, Radiology, Endoscopy, Audiology and Pain Management FAQs
Catalogue Management Queries
Reach out to your Implementation Manager who will check the catalogue and direct the query to the correct buying team.
The supplier should contact their nominated Supplier Contact at NHS Supply Chain who will assess the requirement of the range extension and progress if acceptable.
Please reach out to your Implementation Manager and the Customer Services Team who will be able to assist.
You should contact your Implementation Manager who will check the correct route and ensure the correct NPC matching to the product MPC is aligned to your trust.
You should contact your Implementation Manager who will run a cross check against your awarded pricing and arrange any corrections.
Due to the clinically complex nature of products it isn’t always possible to provide direct alternatives. We would recommend that a search for the specific product type within the national NHS Supply Chain online catalogue is carried out to identify other products contained on the catalogue and ascertain the clinical acceptability of these with the product users.
You should contact your Customer Relationship Manager who will be able to direct you to the correct Implementation Manager and Buyer for the account.
You should contact the relevant Customer Relationship Manager who will submit the request into the Prioritisation Forum and allocate to a Buyer or Junior Buyer to complete/process the request.
Ordering Queries
You should contact the Customer Services Team and provide the Purchase Order (P.O.) number for your order.
You should contact the Customer Services Team and provide the Purchase Order (P.O.) number for your order.
You should contact the Customer Services Team and your dedicated Implementation Manager, providing them with the P.O number for your order.