Terms of Use

Terms of Use for NHS Supply Chain website


This page (together with the documents referred to on it) confirms the Terms of Use on which you may make use of our website – www.supplychain.nhs.uk (Our Site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use Our Site. By using Our Site, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using Our Site.


This site is operated by Supply Chain Coordination Limited (“SCCL”, “Supply Chain Coordination Limited”, “NHS Supply Chain”/”We”/”Us”/”Our”). Supply Chain Coordination Limited is a company registered in England and Wales. Registered number: 10881715. Registered office: Skipton House, 80 London Road, London SE1 6LH.


NHS Supply Chain is a UK registered trade mark. No licence to use any of our trademark(s) is given or implied by these Terms of Use or your use of Our Site. Trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorised copy of material appearing in these web pages, as described in these Terms of Use) without the prior written permission of NHS Supply Chain.


We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction and due to necessity this may be without notice.

If you register with Our Site, you will be provided with a user identification name and password as part of our security procedures. You must treat all such security information in confidence and you must not disclose it to any third party. You will be responsible for all activities and orders that occur or are submitted under your password via Our Website.

If you know or suspect that someone else has unauthorised access to your security information you should notify us by contacting immediately on:

We reserve the right to disable any user identification code or password whether chosen by you or allocated by us at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

You are responsible for ensuring your equipment is able to access Our Site and also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these Terms of Use and that they comply with them.


We may process information about you in accordance with our Privacy Policy (please see our Useful Links section). By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.


You must also not misuse Our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial of service attack or a distributed denial of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.

NHS Supply Chain makes all reasonable attempts to exclude viruses from Our Site but in the event we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any material posted on it, or on any website linked to it. Please take all appropriate safeguards before downloading information from these web pages.


When using Our Site, you must comply with these Terms of Acceptable Use which are as follows:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • To make, transmit or store electronic copies of materials protected by copyright without the permission of the owner
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards (as described in these Terms of Use)
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of Our Site in contravention of the provisions of our Terms of Use.
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of Our Site
    • Any equipment or network on which Our Site is stored
    • Any software used in the provision of Our Site or
    • Any equipment or network or software owned or used by any third party.


We aim to update Our Site regularly, and may change the content at any time. If the need arises, we may suspend access to Our Site, or close it indefinitely. Any of the material on Our Site may be out of date at any given time, and we are under no obligation to update such material.

These content standards apply to any and all material which you contribute to Our Site (“Contributions”).
You must comply with the spirit of the following standards. The standards apply to each part of any contribution as well as to its whole. NHS Supply Chain reserves the right to refuse to post material on Our Site or to remove material already posted on Our Site.

Contributions must:

  • Be accurate (where they state facts)
  • Be genuinely held (where they state opinions)
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person
  • Contain any material which is obscene, offensive, hateful or inflammatory
  • Promote sexually explicit material
  • Promote violence
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
  • Infringe any copyright, database right or trade mark of any other person
  • Be likely to deceive any person
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • Promote any illegal activity
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
  • Be likely to harass, upset, embarrass, alarm or annoy any other person
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


You may link to our home page, Mysupplychain portal and supplier portal, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Terms of Acceptable Use (as described in these Terms of Use).

You must not establish a link from any website that is not owned by you. If you wish to make any use of material on Our Site other than that set out above, please address your request to

Web Team General Enquiries

Web Team General Enquiries

Website Feedback and Technical Support


Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


Whenever you make use of a feature that allows you to upload material to Our Site, or to make contact with other users of Our Site, you must comply with the Content Standards as described in these Terms of Use. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to Our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to Our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of Our Site.

We have the right to remove any material or posting you make on Our Site if, in our opinion, such material does not comply with the Content Standards set out in our Acceptable Use policy as described in these Terms of Use.


We are the owner or the licensee of all Intellectual Property rights in Our Site, and in the material published on it and the content of Our Site is protected by copyright, trademarks, database and other Intellectual Property rights.

You must therefore adhere to the following rules:

  • Our status (and that of any identified contributors) as the authors of material on Our Site must always be acknowledged.
  • You must not use any part of the materials on Our Site without obtaining a licence to do so from us or our licensors.

Any copy of any portion of the material must include the following copyright notice: © 2019 NHS Supply Chain

If you print off, copy or download any part of Our Site in breach of these Terms of Use, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The material displayed on Our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with Our Site or in connection with the use, inability to use, or results of the use of Our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • Loss of income or revenue
    • Loss of business
    • Loss of profits or contracts
    • Loss of anticipated savings
    • Loss of data
    • Loss of goodwill
    • Wasted management or office time and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Contracts for the supply of goods, services or information formed through Our Site or as a result of visits made by you are governed by the specific relevant terms as agreed between you and NHS Supply Chain for the supply of the relevant goods or services, as the case may be.


Commentary and other materials posted on Our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to Our Site, or by anyone who may be informed of any of its contents.


We will determine, in our discretion, whether there has been a material breach of these Terms of Use through your use of Our Site. When a material breach has occurred, we may take such action as we deem appropriate.
Failure to comply with these Terms of Use constitutes a material breach of them and may result in us taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use Our Site
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to Our Site
  • Issue of a warning to you
  • Legal proceedings against you
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. Paragraphs 12 (Intellectual property) and 13 (Our Liability) within these Terms of Use (Terms and Conditions) shall survive the termination or cancellation for any reason of your rights to use Our Website .


The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to Our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on Our Site.


If you have any concerns about material which appears on Our Site, please write to NHS Supply Chain’s principal place of business at Skipton House, 80 London Road, London SE1 6LH. or contact

Web Team General Enquiries

Web Team General Enquiries

Website Feedback and Technical Support

Thank you for visiting Our Site.